Onsite Senior Customer Service & Logistics Manager

Uber Freight; Springfield (TN); On-site; USD 90,000 - 130,000; Full time

Job summary

Uber Freight in Springfield, TN is seeking a Sr. Customer Service Manager to serve as the primary onsite operational partner for a key manufacturing customer.

You will help keep the production schedule on track by ensuring inbound materials arrive on time and transportation issues are resolved quickly. This 100% onsite role requires strong problem-solving and cross-functional collaboration with suppliers, carriers, and Uber Freight teams to proactively manage shipments, monitor KPIs, and

Qualifications

• High school diploma or GED equivalent.
• 5+ years of experience in transportation, logistics, or supply chain operations.
• 1+ year of onsite experience supporting a manufacturing environment.
• Experience coordinating inbound materials with suppliers.
• Experience with dedicated fleets or carrier operations.
• Strong problem-solving, organizational, and communication skills.

Responsibilities

• Serve as the primary onsite operational contact between the customer and Uber Freight for day-to-day transportation and supply chain activities.
• Partner with customer material planners, suppliers, carriers, and internal Uber Freight teams to coordinate inbound materials and ensure on-time delivery to support uninterrupted production.
• Monitor transportation activity using Transportation Management Systems (TMS) and operational reporting to identify potential disruptions and proactively resolve issues before they impact manufacturing.
• Manage supplier releases, carrier performance, and shipment execution while escalating issues as needed to minimize operational risk.
• Collaborate with Operations, Carrier Management, International, and cross-functional teams to ensure customer priorities are met.
• Lead customer meetings to review operational performance, discuss open issues, and communicate action plans.
• Track operational KPIs and identify opportunities to improve transportation performance and day-to-day execution.
• Support customer onboarding activities and serve as a key operational point of contact during implementation.
• Recommend and implement process improvements that enhance operational efficiency and strengthen the customer experience.
• Partner closely with the Associate Manager – Operations to ensure seamless execution of daily transportation activities.

Skills

Transportation

Logistics

Supply chain operations

On-site experience

Problem-solving

Communication skills

Education

Bachelor's degree (Supply Chain/Logistics/Business)

Tools

SAP

ERP systems

Job description

Uber Freight in Springfield, TN is seeking a Sr. Customer Service Manager to serve as the primary onsite operational partner for a key manufacturing customer.

You will help keep the production schedule on track by ensuring inbound materials arrive on time and transportation issues are resolved quickly. This 100% onsite role requires strong problem-solving and cross-functional collaboration with suppliers, carriers, and Uber Freight teams to proactively manage shipments, monitor KPIs, and