Sales Trainer

TTEC; United States; On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Paid time off

Health care benefits

Tuition reimbursement

Referral bonuses

Job summary

TTEC seeks a dedicated Sales Trainer to deliver onsite training in Tempe, AZ. You will organize classes, deliver high-quality training, and ensure new hires start with confidence and clear performance goals.

You’ll use metrics to improve learning experiences, maintain training data, and coordinate data to meet client requirements. A strong customer-service background and empathy are essential.

Qualifications

• High school diploma or equivalent.
• Experience training others in a customer service or call center environment.
• Engage and support your team while focusing on the overall team performance in a dynamic environment.
• Demonstrate empathetic leadership by maintaining composure and professionalism while handling conflicts with diverse team members.
• Customer-focused mindset to support high standards of accountability, facilitating effective communication, and providing support, helping to maintain a realistic outlook.
• Computer proficiency and ability to manage multiple screens.

Responsibilities

• Serve as a first brand ambassador for new hires by creating a welcoming, engaging training experience that reflects TTEC’s values and helps employees feel confident from day one.
• Meet training completion goals, deliver excellent employee experiences, and manage training logistics that help each class start strong and stay on track.
• Learn important goals, timeframes, and requirements associated with each training goal and class
• Use training success metrics to understand what’s working, identify opportunities, and continuously improve the learning experience for employees.
• Become a go-to resource for training tools and keep training data accurate, timely, and ready to support business decisions.
• Coordinate, analyze and consolidate all necessary data to deliver training following client requirements and company standards

Skills

Training delivery

Call center

Customer service

Team engagement

Empathetic leadership

Multitasking

Education

High school diploma or equivalent

Job description

Sales Trainer

Your potential has a place here with TTEC’s award-winning employment experience. As a Sales Trainer working onsite in Tempe, AZ, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!

Base Salary $60,000/year bonus opportunities
help us grow our sales representative team
eligible for generous employee referral bonus opportunities

What You’ll be Doing

Do you have a passion for helping others learn, grow, and feel confident in their work? Ready to help people reach for amazing? You’ll support and engage new hires and employees in a training environment, making sure each employee is set up for success by organizing classes, delivering high-quality training, and creating a positive learning experience from the start.

During a Typical Day, You’ll

• Serve as a first brand ambassador for new hires by creating a welcoming, engaging training experience that reflects TTEC’s values and helps employees feel confident from day one.

• Meet training completion goals, deliver excellent employee experiences, and manage training logistics that help each class start strong and stay on track.

• Learn important goals, timeframes, and requirements associated with each training goal and class

• Use training success metrics to understand what’s working, identify opportunities, and continuously improve the learning experience for employees.

• Become a go-to resource for training tools and keep training data accurate, timely, and ready to support business decisions.

• Coordinate, analyze and consolidate all necessary data to deliver training following client requirements and company standards

What You Bring to the Role

• High school diploma or equivalent

• Experience training others in a customer service or call center environment

• Engage and support your team while focusing on the overall team performance in a dynamic environment

• Demonstrate empathetic leadership by maintaining composure and professionalism while handling conflicts with diverse team members

• Customer-focused mindset to support high standards of accountability, facilitating effective communication, and providing support, helping to maintain a realistic outlook.

• Computer proficiency and ability to manage multiple screens

What You Can Expect

• A team environment supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And yes… $60,000/yr base performance bonus opportunities, benefits you’d expect like paid time off, wellness and healthcare benefits and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit https://www.ttecjobs.com/en/us-employee-benefits for more information.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by delivering amazing service, technology, and humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different *vantage points* and for you to bring value to the table in your own unique way.

LI- Onsite

Primary Location

: US-AZ-Tempe