Onsite Sales Team Lead — Tempe (Bonus Eligible)

TTEC; Tempe (AZ); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

PTO

Wellness benefits

Healthcare benefits

Tuition reimbursement

Job summary

TTEC is seeking a Sales Service Delivery Manager to lead an onsite team in Tempe, AZ, guiding sales associates to achieve client and business goals. You’ll foster a positive, performance-driven environment where team members feel supported and motivated.

Ideal candidates have at least 1 year in call center or sales management, strong coaching and communication skills, and a passion for delivering exceptional customer experiences. Onsite role with competitive base salary and bonus potential.

Qualifications

• Minimum 1 year of call center, equivalent work, or sales management experience.
• Experience leading, coaching, or supporting teams in a performance-driven environment.
• Ability to motivate others, build trust, and create a positive team culture.
• Customer-focused mindset with a passion for delivering exceptional experiences.

Responsibilities

• Lead and coach a team of sales associates to meet performance goals.
• Support associates to resolve escalations and deliver quality customer experiences.
• Track performance metrics and provide regular feedback and development conversations.
• Coordinate training on new or revised services, products, and processes.

Skills

Team leadership

Coaching

Data-driven performance

Communication

Problem-solving

Call center experience

Job description

TTEC is seeking a Sales Service Delivery Manager to lead an onsite team in Tempe, AZ, guiding sales associates to achieve client and business goals. You’ll foster a positive, performance-driven environment where team members feel supported and motivated.

Ideal candidates have at least 1 year in call center or sales management, strong coaching and communication skills, and a passion for delivering exceptional customer experiences. Onsite role with competitive base salary and bonus potential.