Onsite SaaS Implementation Lead (Construction Tech)

Rebar; New York (NY); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision

Equity grant

Free lunches and dinners

Job summary

Rebar, a company building the AI operating system for HVAC, Electrical, and Plumbing, is seeking a Client Success Manager to help customers implement and adopt its platform in North America. This onsite role requires coordinating trainings, onboarding, and ongoing client communication from kickoff to go-live, with growth into full implementations.

You will shadow implementations, lead trainings, and develop training content while staying engaged with customers and internal teams to ensure

Qualifications

• 1-3 years in a client-facing SaaS implementation, onboarding, or training role.
• Experience training external clients or presenting software to end users.
• Clear, confident communication; able to explain technical concepts calmly.
• Strong organization and ability to manage multiple clients.
• Eagerness to learn a technical industry and construction trades.
• Comfort working onsite in NYC full-time, with occasional travel.

Responsibilities

• Support and Lead Client Trainings: help deliver virtual and in-person trainings, then run sessions on your own as you ramp
• Learn the Industry: shadow implementations, client calls, and onsite kickoffs to understand how our customers estimate, quote, and run their businesses
• Own Day-to-Day Client Communication: answer inbound questions over email, live chat, video calls, and tickets with fast, accurate, helpful responses
• Build Training Content: create and maintain tutorials, short videos, FAQs, and guides that make complex features easy to adopt for technical and non-technical users
• Keep Onboardings on Track: manage tasks, follow-ups, and timelines in our CRM and ticketing tools, and flag adoption blockers early
• Be the Voice of the Customer: capture feedback from trainings and calls and share it with Product, Engineering, and Sales
• Grow Into Full Implementations: take ownership of onboardings from Sales handoff through go-live as your knowledge grows

Skills

SaaS client-facing

Onboarding experience

Technical communication

Organizational skills

Eagerness to learn

Onsite presence

Job description

Rebar, a company building the AI operating system for HVAC, Electrical, and Plumbing, is seeking a Client Success Manager to help customers implement and adopt its platform in North America. This onsite role requires coordinating trainings, onboarding, and ongoing client communication from kickoff to go-live, with growth into full implementations.

You will shadow implementations, lead trainings, and develop training content while staying engaged with customers and internal teams to ensure