Client Success Lead — AI-Driven Construction Tech

Rebar; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Equity

Medical benefits

Dental benefits

Vision benefits

Free lunches and dinners

Job summary

Rebar is building the AI operating system for commercial HVAC, Electrical, and Plumbing in NYC. This Client Success Manager role focuses on owning onboarding, driving adoption, and ensuring clients get real value from Rebar in their workflows.

You'll be the bridge between clients and internal teams—CX, Sales, Product, and Engineering—helping shape the product and expand relationships with high ownership and fast pace.

Qualifications

• 2+ years of experience in customer success, account management, or tech sales.
• Startup experience (0→1 or 10→100 growth) preferred, especially in construction tech.
• B2B SaaS experience in construction or legacy industries is a plus.

Responsibilities

• Act as a product expert and trusted advisor for clients, from users to key stakeholders.
• Collaborate with Founders, Sales, Implementation, and Engineering to surface insights and influence roadmap.
• Maintain the client management section of our CRM and ticketing systems.
• Drive proactive outreach to engage clients, improve UX, and support account growth and renewals.
• Use data to identify trends, improve UX, drive product adoption and reduce churn.
• Manage client expectations and escalations with strategic tact and urgency.
• Help design and document scalable client success playbooks.
• Respond to inquiries and gather feedback to drive adoption and retention.

Skills

Customer Success

Account Management

Tech Sales

Proactive Communication

Data-driven

Tools

CRM Software

Ticketing Systems

Job description

Rebar is building the AI operating system for commercial HVAC, Electrical, and Plumbing in NYC. This Client Success Manager role focuses on owning onboarding, driving adoption, and ensuring clients get real value from Rebar in their workflows.

You'll be the bridge between clients and internal teams—CX, Sales, Product, and Engineering—helping shape the product and expand relationships with high ownership and fast pace.