Client Success Manager (Account Manager Experience)

Rebar; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Equity

Medical benefits

Dental benefits

Vision benefits

Free lunches and dinners

Job summary

Rebar is building the AI operating system for commercial HVAC, Electrical, and Plumbing in NYC. This Client Success Manager role focuses on owning onboarding, driving adoption, and ensuring clients get real value from Rebar in their workflows.

You'll be the bridge between clients and internal teams—CX, Sales, Product, and Engineering—helping shape the product and expand relationships with high ownership and fast pace.

Qualifications

• 2+ years of experience in customer success, account management, or tech sales.
• Startup experience (0→1 or 10→100 growth) preferred, especially in construction tech.
• B2B SaaS experience in construction or legacy industries is a plus.

Responsibilities

• Act as a product expert and trusted advisor for clients, from users to key stakeholders.
• Collaborate with Founders, Sales, Implementation, and Engineering to surface insights and influence roadmap.
• Maintain the client management section of our CRM and ticketing systems.
• Drive proactive outreach to engage clients, improve UX, and support account growth and renewals.
• Use data to identify trends, improve UX, drive product adoption and reduce churn.
• Manage client expectations and escalations with strategic tact and urgency.
• Help design and document scalable client success playbooks.
• Respond to inquiries and gather feedback to drive adoption and retention.

Skills

Customer Success

Account Management

Tech Sales

Proactive Communication

Data-driven

Tools

CRM Software

Ticketing Systems

Job description

About Rebar

Rebar is building the AI operating system for commercial HVAC, Electrical, and Plumbing.

Over the past year, our quoting platform has processed tens of thousands of projects across North America, and we’ve doubled our revenue in the first six weeks of this year. Our customers include many of the industry's top firms. Some of these companies run billion-dollar construction projects on workflows that still look like they did in 1985.

Construction is 10% of GDP and still massively underserved by software. We are changing that.

We recently raised a $14M Series A from leading construction tech investors and are entering our next phase of growth. We are building a set of AI-native products that will define how this industry operates.

We are looking for a Client Success Manager who wants to build real products, move fast, and take ownership early. You will help define how AI changes one of the largest industries in the world.

The Role

This is not a traditional “CSM” role. Our Implementation team owns onboarding. We’re looking for someone passionate about account management to take full ownership of the client relationship post–handoff, driving adoption, solving day-to-day problems, and ensuring clients get real value from Rebar in their workflows.

You’ll be part operator, part problem-solver, part product feedback loop. You’ll work directly with clients, the CX team, Sales, Product, and Engineering to ensure our software works in the real world and keeps improving.

This role is high-intensity, high-ownership, and high-upside. If you’re looking for a highly structured, low-pressure CS role, this is not it.

What You’ll Do

• Act as a product expert and trusted advisor for our clients, from individual users to key stakeholders
• Collaborate with Founders, Sales, Implementation, and Engineering to surface insights, champion the client perspective, and influence the product roadmap
• Maintain the client management section of our CRM and ticketing/messaging systems
• Drive proactive outreach to engage clients, improve user experience, and support account growth and contract renewals
• Use data to identify trends, improve user experience, drive product adoption, and reduce churn
• Manage client expectations and escalations with strategic tact and urgency
• Help design and document scalable client success playbooks

A typical day might include:

• Responding to 25+ inbound messages and emails with product questions
• Conducting five video calls with clients to gather feedback and drive adoption
• Demoing a new feature for a key account
• Running remote training sessions for new clients or branches

Who You Are

• You love people and take pride in delivering an exceptional client experience
• You’re proactive, confident on calls and video, and work well under pressure
• You can juggle multiple priorities and thrive in a fast-paced environment
• You have 2+ years of experience in customer success, account management, or tech sales
• Bonus points if you have:
  • Startup experience (0→1 or 10→100 growth), ideally in construction tech
  • B2B SaaS experience, especially in construction or legacy industries
  • Hands-on experience with in-person client implementations
• You’re comfortable with technical products and have strong commercial instincts

Compensation & Benefits

• Competitive salary based on experience
• Equity: meaningful grant, aligned with your background
• Benefits: medical, dental, vision
• Perks: free lunches and dinners

This is a full-time, on-site role in NYC’s Flatiron District, steps from Madison Square Park and Union Square.