Onsite Robotics Deployment & Support Technician

Rockwell Automation; Dallas (TX); Hybrid; USD 51,000 - 76,000; Full time

Benefits offered by this job

Health Insurance including Medical, -

401k

Paid Time off

Parental and Caregiver Leave

Flexible Work Schedule

Job summary

Rockwell Automation is seeking a Deployment Support Technician to join our Professional Services team. You will work on customer sites to deploy, validate, and optimize autonomous mobile robotics (AMR) systems, with on-site and remote work from the Dallas–Fort Worth area when not at a site.

You’ll collaborate with Project Management, Systems Engineering, and field teams, performing troubleshooting, training, and post‑deployment activities to minimize downtime and ensure customer success.

Qualifications

• High school diploma or GED required.
• Legal authorization to work in the US; no sponsorship.
• Ability to travel across the US and Canada (50–60%).
• Valid, unrestricted driver’s license.

Responsibilities

• Support on-site commissioning and integration of systems, including hardware verification, network setup, software configuration, and safety checks.
• Complete acceptance testing, document results, and help resolve readiness gaps before go‑live.
• Respond to real-time issues during deployment and go‑live periods through hands-on troubleshooting, log review, triage, and escalation to engineering when needed.
• Conduct preventive maintenance audits, minor repairs, retrofits, and recalls on deployed AMRs.
• Deliver training to customer personnel on system operations, maintenance, and best practices.
• Coordinate withTechnical Support, Field Services, and Systems Engineering team members to resolve customer issues and convey field feedback.
• Manage AMR fleet status, help track repairs, and support documentation updates.
• Communicate with customer teams, ensuring visibility into deployment status and issue resolution.
• Support after-hours or on-call coverage as required during the project.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Networking basics

Customer training

Education

Associate Degree in Electrical Engineering Technology / Industrial Automation / Computer Engineering Technology

Tools

Ubuntu Linux

Job description

Rockwell Automation is seeking a Deployment Support Technician to join our Professional Services team. You will work on customer sites to deploy, validate, and optimize autonomous mobile robotics (AMR) systems, with on-site and remote work from the Dallas–Fort Worth area when not at a site.

You’ll collaborate with Project Management, Systems Engineering, and field teams, performing troubleshooting, training, and post‑deployment activities to minimize downtime and ensure customer success.