Deployment Support Technician- Robotics

Rockwell Automation; Fruitdale (TX); On-site; USD 50,960 - 76,440; Full time

Benefits offered by this job

Health Insurance

401(k)

Paid Time Off

Flexible Work Schedule

Job summary

Rockwell Automation in Dallas, Texas is looking for an individual to support on-site commissioning and integration of systems, including hardware verification and network setup. Responsibilities also include conducting maintenance audits and delivering training to customers on system operations.

The ideal candidate will possess a high school diploma or GED and have at least 2 years of relevant experience. Benefits include health insurance, a flexible work schedule, and a base salary ranging from $50,960 to $76,440.

Qualifications

• High school diploma or GED required.
• 2+ years of experience in technical field service, industrial automation, or robotics.
• Ability to travel across the U.S. and Canada (50-60% of the time).

Responsibilities

• Support on-site commissioning and integration of systems.
• Conduct preventative maintenance audits and minor repairs.
• Deliver training to customer personnel on system operations.

Skills

Technical field service experience

Mechanical troubleshooting skills

Electrical troubleshooting skills

Networking concepts knowledge

Education

High school diploma or GED

Associate’s degree in related field

Tools

Linux (Ubuntu)

Networking tools

Job description

Job Description

Dallas, Texas, United States

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers – amazing companies that help feed the world, provide life‑saving medicine on a global scale, and focus on clean water and green mobility – our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!

Primary Responsibilities

• Support on‑site commissioning and integration of systems, including hardware verification, network setup, software configuration, and safety checks.
• Complete acceptance testing, document results, and help resolve readiness gaps before go‑live.
• Respond to real‑time issues during deployment and go‑live periods through hands‑on troubleshooting, log review, triage, and escalation to engineering when needed.
• Conduct preventative maintenance audits, minor repairs, retrofits, and recalls on deployed AMRs.
• Deliver training to customer personnel on system operations, maintenance, and best practices.
• Coordinate with Technical Support, Field Services, and Systems Engineering team members to resolve customer issues and convey field feedback.
• Manage AMR fleet status, help track repairs, and support documentation updates.
• Communicate with customer teams, ensuring visibility into deployment status and issue resolution.
• Support after‑hours or on‑call coverage as required during the project.

Essential Qualifications

• High school diploma or GED required.
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
• Ability to travel across the U.S. and Canada (50‑60% of the time).
• Valid, unrestricted driver's license.

Preferred Qualifications

• Associate’s degree in Electrical Engineering Technology, Industrial Automation, Computer Engineering Technology, or a related field.
• 2+ years of experience in technical field service, industrial automation, IT/OT support, robotics, or a related discipline.
• Hands‑on mechanical and electrical troubleshooting skills.
• Basic familiarity with Linux (Ubuntu).
• Working knowledge of networking concepts, including Ethernet, Wi‑Fi, IP addressing, and general connectivity troubleshooting.
• Experience with AMR/AGV systems integration.
• Experience working directly with clients and end‑users in operational environments.
• Experience training users on automated equipment or software.

What We Offer

• Health Insurance including Medical, Dental, and Vision
• 401(k)
• Paid Time Off
• Parental and Caregiver Leave
• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
• To learn more about our benefits package, please visit at www.raquickfind.com.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

For this role, the Base Salary Compensation is from $50,960.00 to $76,440.00 USD with an annual target bonus of 4% of base salary. Our benefits for the U.S. can be found here. Actual pay will be based on factors such as skills, knowledge, education, and experience.

We are an Equal Opportunity Employer including disability and veterans. If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at [phone].