Onsite Returns Processor - Fashion Fulfillment (Vernon)

Dôen; Los Angeles (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Healthcare

Vision

Dental

401k with company match

Paid time off

Job summary

DÔEN is seeking a Returns Processor to join our Carson, CA distribution center. The role handles inbound returns, processes refunds, and ensures quality standards are met as the final step in the customer experience.

Responsibilities include processing returns with Loop, Global-E, Netsuite and Shopify; performing QC; stocking; and data entry, with some Saturday requirements. Onsite role in Vernon/Carson area.

Qualifications

• 1-2 years of customer service experience.
• 1-2 years of warehouse experience.
• Able to communicate effectively with diverse teams.
• Inclusive, values-driven mindset.
• Independent and collaborative work ability.
• Adherence to safety guidelines.

Responsibilities

• Process returns from customers in a timely manner using systems such as Loop, Global-E, Netsuite and Shopify.
• Open inbound packages.
• Perform quality control on each item.
• Put away and organize the units back to stock.
• Separate damaged items and determine if they can be repaired.
• Re tag the items from cleaning with the correct barcode.
• Notify QC Department on which units are being transferred to alterations.
• Communicate any issues to products to our Quality Control Manager.
• Notify Operations team of any system/refund process errors.
• Notify Warehouse Manager of any products that have issues, such as poor sewing, loose buttons, and/or broken zippers.
• Responsible for transferring returned items using the WMS mobile.
• Daily data entry.
• Transfer damages.

Skills

Customer Service

Warehouse

Communication

Teamwork

Attention to detail

Safety compliance

Job description

DÔEN is seeking a Returns Processor to join our Carson, CA distribution center. The role handles inbound returns, processes refunds, and ensures quality standards are met as the final step in the customer experience.

Responsibilities include processing returns with Loop, Global-E, Netsuite and Shopify; performing QC; stocking; and data entry, with some Saturday requirements. Onsite role in Vernon/Carson area.