Onsite Resident Services Coordinator (HFL101926)

RealManage, LLC; Florida; On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

HSA

FSA

Education Reimbursement

401K match

Employee Assistance Program (EAP)

Paid holidays

Job summary

RealManage Elevated, a division of RealManage, is seeking a Resident Services Coordinator to serve as the primary point of contact for homeowners, residents, and vendors within a community association. You will support daily operations, deliver exceptional customer service, and coordinate resident services to promote a positive resident experience.

You will handle administrative tasks, assist with architectural reviews, resale packages, move-in/out processes, and coordinate with Boards,

Qualifications

• 1–3 years of experience in an administrative role, customer service, hospitality, property management, or HOA/COA support.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office and association management platforms.
• Ability to multitask in a fast-paced environment while providing courteous, professional service.
• Strong organizational skills with attention to detail and follow-through.
• Ability to maintain confidentiality and use sound judgment.
• Availability for occasional evening or weekend events as required.

Responsibilities

• Serve as the first point of contact for homeowners, residents and vendors, providing exceptional customer service.
• Respond to inquiries related to assessments, amenities, policies, account status, and general community information.
• Assist with open work orders, HOA processes, forms, and online portals.
• Coordinate architectural submissions and resale packages, move-in/move-out processes, and communications with Boards.
• Provide front desk coverage and office support, including phones, visitors and mail processing.
• Support financial tasks such as processing amenity receipts and coding invoices.
• Create and maintain databases of homeowner information and manage filing systems.
• Coordinate vendor maintenance and oversee access for contractors and inspectors.

Skills

Communication skills

Interpersonal skills

Multitasking

Organizational skills

Confidentiality

Customer service

Evening/weekend availability

Tools

Microsoft Office

Association management platforms

Job description

Company SummaryRealManage Elevated is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.RealManage Elevated is a values-based company with the following values as our guiding principles:Integrity: we always do the right thing.Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.Selflessness: more than teamwork; we are part of something special and much larger than any of us.Personal Relationships: we are a professional services company; people do business with people they like.Always Improving: never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.Join RealManage Elevated fast-growing team where energy, teamwork, innovation, and contribution are highly valued.Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master-planned communities.RealManage has earned the prestigious Certified recognition from Great Place to Work, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.Role SummaryThe Resident Services Coordinator serves as a primary point of contact for homeowners, residents, guests, and vendors within the community association. This role supports daily operations by providing exceptional customer service, coordinating resident services, performing administrative tasks, and ensuring smooth communication between residents, management, and service providers. The Coordinator plays a key role in promoting a positive resident experience and maintaining front office operations. The Coordinator reports to the General Manager.ResponsibilitiesResident Support & Customer ServiceServe as the first point of contact for homeowners, residents, and vendorsRespond to inquiries related to assessments, amenities, policies, account status, access devices, and general community informationAssist with open work orders and customer service issues, as needed, to ensure timely resolutionAssist residents in navigating HOA processes, forms, and online portals.Architectural Submissions & Resale PackagesSupport architectural review processes by assisting residents to ensure submissions are complete, tracking submissions and deposits, and coordinating communications, as needed, with residents, vendors and BoardsServe as the first point of contact to support the internal Resale Package process, including the Move-In / Move-Out process and communication with Boards to support the New Owner Orientation process and calendaring of associated eventsAdministrative & Office ManagementProvide front desk coverage and office support, including answering phones, greeting visitors, and processing mail, including CiraMailSupport financial tasks such as processing resident amenity receipts, scanning assessment payments, or coding basic invoicesCreate and track work orders in the association management systemCreate and maintain databases of current homeowner informationMaintain organized electronic and physical filing systems per association retention guidelinesVendor & Maintenance CoordinationAssist with scheduling routine maintenance and repairs for amenities and facilitiesCoordinate access for vendors, contractors, and inspectorsTrack completion of work and follow up on outstanding itemsDisclaimerThis description is not intended to be an exhaustive list of duties. Responsibilities may evolve based on Board direction and community needs. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.1–3 years of experience in an administrative role, customer service, hospitality, property management, or community association support (HOA/COA preferred)Strong communication and interpersonal skillsProficiency in Microsoft Office and association management platformsAbility to multitask in a fast-paced environment while providing courteous, professional serviceStrong organizational skills with attention to detail and follow-throughAbility to maintain confidentiality and use sound judgmentAvailability for occasional evening or weekend events as requiredKey CompetenciesResident-focused service mindsetProfessional communication (written and verbal)Problem-solving and conflict resolutionTime and task managementCollaboration with management, board members, and vendorsAdaptability and proactive thinkingWork EnvironmentOffice-based with frequent resident interactionMay require walking the property, visiting amenities, or completing on-site tasksOccasional participation in community events or meetings outside standard business hoursPhysical ResponsibilitiesAbility to sit for prolonged periods at a desk and work on a computer.Ability to occasionally stand, walk, bend, or reach as needed.Ability to lift or move objects up to 10–15 pounds (e.g., files, office supplies).Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment.Visual acuity to read printed materials, spreadsheets, and computer screens.Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings.Ability to work in a standard office environment with moderate noise levels.Ability to work a standard schedule, with occasional extended hours as required.Pay and Benefits$23.00 - $25.00 per hour based on education and experienceBenefits includeMedical InsuranceDental InsuranceVision InsuranceLife and Disability InsuranceHSA (Required High-Deductible Medical Plan to be eligible)FSA account for health-related expensesFSA account for dependent care expensesEducation Reimbursement for industry related classes401K match after 1 yearEmployee Assistance Program (EAP)9 paid holidays and 2 floating holidaysEEO & Values StatementRealManage is a values based, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.ADA StatementRealManage is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to apply for this position or perform essential job functions, please contact Human Resources at [e-mail].