Vice President / HOA Operations (CNC10626)

RealManage, LLC; Charlotte (NC); On-site; USD 115,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life and Disability Insurance

HSA

FSA

401K matching

Employee Assistance Program (EAP)

11 paid Holidays

Job summary

RealManage, LLC, a leading national community association management company, seeks a Vice President of Operations to drive operational excellence and growth across portfolios. You will lead regional leaders, strengthen Board relationships, and ensure financial performance while delivering outstanding service to HOAs, condos, and cooperatives.

Ideal candidates bring 3–5 years in property/community management with a track record of leadership, strategic execution, and high client satisfaction.

Qualifications

• 3–5 years property management / community management experience required.
• Strong leadership andPeople management capabilities.
• Ability to translate strategy into measurable operating plans.

Responsibilities

• Provide executive leadership for portfolio operations and growth.
• Develop and execute operating strategies aligned with organizational goals.
• Drive operational excellence, client satisfaction, and financial performance.
• Lead and develop regional leaders and operational teams.
• Maintain strong relationships with boards, developers, and clients.

Skills

Leadership

Strategic thinking

Financial acumen

Client relationships

Technology proficiency

Tools

Microsoft Word

Microsoft Excel

Outlook

Database applications

Job description

Company SummaryRealManage is a leading national community association management company serving homeowners' associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, master-planned communities, and nationally recognized developer and builder clients. RealManage is proud to be recognized on the Inc. 5000 list of America's fastest-growing private companies and ranked among the top firms in the community management industry. We combine experienced people, innovative technology, and proven practices to help communities thrive.At RealManage, The RM Way is our service identity - something we live every day. It provides a shared definition of what great looks like, a common language for coaching and recognition, and a standard every associate can own. It guides how we serve our clients, how we serve each other, and how we grow.Our commitment to an exceptional associate experience is reflected in RealManage being Great Place to Work Certified. We believe exceptional client experiences start with our associates, and we foster a workplace where people are supported, encouraged to grow, and empowered to deliver outstanding service.Join RealManage and be part of a values-based organization where The RM Way shapes how we serve, work, grow, coach, and recognize one another every day - while making the communities we manage stronger because RealManage is there.Our Guiding ValuesRealManage is a values-based company with the following values as our guiding principles:Integrity: we always do the right thing.Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.Selflessness: more than teamwork; we are part of something special and much larger than any of us.Personal Relationships: we are a professional services company; people do business with people they like.Always Improving: never satisfied, always learning, and always growing. At RealManage, we are always getting better.Position SummaryRealManage is seeking an accomplished and strategic Vice President of Operations to provide executive leadership across a portfolio of community associations and operational teams. This position is responsible for driving operational excellence, client satisfaction, financial performance, employee engagement, and sustainable growth while ensuring that RealManage consistently delivers an exceptional experience to the communities we serve.The Vice President of Operations will lead and develop operational leaders, strengthen relationships with Boards of Directors and community stakeholders, establish accountability for key performance metrics, and ensure consistent execution of RealManage standards and The RM Way.This leader will combine strategic thinking with hands-on operational leadership and will be expected to identify opportunities, remove barriers, develop high-performing teams, and continuously improve the way we serve our clients.Key ResponsibilitiesStrategic & Operational LeadershipProvide executive leadership and direction for assigned markets, branches, or portfolios of community associations.Develop and execute operating strategies aligned with RealManage's organizational goals and long-term growth objectives.Translate company priorities into measurable operating plans, goals, and performance expectations.Establish consistent operating standards and ensure disciplined execution throughout the organization.Identify opportunities to improve efficiency, scalability, service delivery, and profitability.Use operational and financial data to identify trends, address performance gaps, and make informed business decisions.Lead organizational change initiatives and ensure successful implementation across assigned operations.Client & Board RelationshipsBuild and maintain strong executive-level relationships with Boards of Directors, community leaders, developers, and key clients.Serve as an escalation point for significant client, operational, or service concerns.Partner with operational teams to proactively identify risks to client satisfaction and retention.Ensure communities receive responsive, professional, and solution-oriented service consistent with The RM Way.Participate in important Board meetings, client presentations, business reviews, and strategic discussions as needed.Develop strategies that strengthen client retention, loyalty, and long-term partnerships.Financial PerformanceMaintain accountability for the financial performance of assigned operations, including revenue, profitability, expense management, staffing, and budget performance.Develop and manage annual operating plans and budgets.Review financial statements, forecasts, and key performance indicators to identify opportunities and risks.Partner with Finance and Accounting to ensure accurate forecasting and strong financial controls.Develop corrective action plans for operations that are not meeting financial or performance expectations.Balance financial performance with service excellence, employee engagement, and sustainable growth.Team Leadership & DevelopmentLead, coach, and develop Regional Leaders, Directors, Community Association Managers, and other operational leaders.Build a strong leadership pipeline through succession planning, talent development, and internal advancement.Establish clear expectations and hold leaders accountable for measurable results.Foster a culture of collaboration, accountability, continuous improvement, and high performance.Partner with Talent Acquisition and Human Resources to recruit, retain, and develop exceptional talent.Regularly evaluate organizational structure, staffing levels, and leadership capabilities to ensure operational needs are met.Recognize strong performance and address performance concerns promptly and constructively.Operational ExcellenceEnsure operational practices comply with governing documents, applicable laws, regulatory requirements, company policies, and industry standards.Standardize best practices across communities, portfolios, and operational teams.Monitor key operational metrics, including client retention, employee retention, portfolio performance, staffing, financial results, responsiveness, and service quality.Drive adoption of technology, tools, processes, and systems that improve efficiency and the customer experience.Identify recurring operational challenges and implement sustainable solutions.Promote consistent processes while allowing appropriate flexibility to meet the unique needs of individual communities.Growth & Business DevelopmentPartner with Business Development and executive leadership to support organic growth and new client acquisition.Participate in prospective client presentations, finalist meetings, and strategic sales opportunities.Support successful onboarding and transition of new communities.Identify opportunities to expand services within existing client relationships.Develop strong market awareness and maintain relationships within the community association management industry.Ensure operational capacity and leadership infrastructure support continued organizational growth.Risk Management & ComplianceProactively identify operational, financial, legal, staffing, and client-retention risks.Work collaboratively with Legal, Human Resources, Finance, Accounting, and other support functions to resolve complex issues.Ensure appropriate escalation and resolution of significant client and operational concerns.Maintain high standards of ethics, professionalism, confidentiality, and regulatory compliance.DisclaimerThis description is not intended to be an exhaustive list of duties. Responsibilities may evolve based on Board direction and community needs. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.Highly effective ability to manage Directors of Community Association Management, Community Association Managers, and Assistant Community Association ManagersHighly effective ability to build and lead a team of professionals in terms of recruiting, hiring, training, managing, developing, coaching, and releasing employees as necessaryHighly effective ability to manage a large, complex portfolio of communitiesAbility to manage the RealManage transition process to onboard new community association clients and closely coordinate with our Client Services Group and the client community during the set-up processMinimum 3-5 years property management /community management experience in addition to other professional work experiences demonstrating leadership capabilitiesDeveloper portfolio experienceFamiliar with vendor management, construction, and maintenance issuesUnderstanding of Community Association business and financial statementsAbility to motivate, cultivate, and negotiate with committeesProfessional verbal and written communication skillsStrong Computer Skills: Word, Excel, Outlook, and Database applicationsStrong organizational and time management skillsHigh integrity, honesty, and professionalismExceptionally strong customer service orientationCertification preferred - CMCAPhysical RequirementsAbility to sit for prolonged periods at a desk and work on a computer.Ability to occasionally stand, walk, bend, or reach as needed.Ability to lift or move objects up to 10–15 pounds (e.g., files, office supplies).Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment.Visual acuity to read printed materials, spreadsheets, and computer screens.Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings.Ability to work in a standard office environment with moderate noise levels.Ability to work a standard schedule, with occasional extended hours as required.Pay and Benefits$115,000 to $130,000 per year, depending on education and experience.Benefits includeMedical InsuranceDental InsuranceVision InsuranceLife and Disability InsuranceHSA (Required High Deductible Medical Plan to be eligible)FSAEducation Reimbursement401K matchingEmployee Assistance Program (EAP)11 paid HolidaysEEO & Values StatementRealManage is a values-based, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.ADA StatementRealManage is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to apply for this position or perform essential job functions, please contact Human Resources at [e-mail].