Onsite Resident Services & Case Management Lead

ECS; San Francisco (CA); On-site; USD 78,000 - 82,000; Full time

Job summary

ECS is seeking an Assistant Support Services Manager to oversee the Support Services program at Bishop Swing Community House in San Francisco, CA. This onsite, client‑facing role involves supervising case management staff, maintaining resident caseloads, and coordinating access to housing, medical, and legal resources for residents.

The position requires an MSW/MA in psychology or related field, with preferred LCSW/MFT licensure and prior supervisory experience in services for homeless or

Qualifications

• MSW or MA in psychology, counseling, social work preferred; LCSW or MFT license preferred.
• At least two years of supervisory experience preferred.
• Experience with homeless/very low‑income adults preferred.

Responsibilities

• Support the SSM in oversight and development of the Support Services program at designated housing site(s).
• Share supervision of case management services and staff, while maintaining a client caseload and providing case management services to designated residents.
• Maintain resident caseload and conduct initial intake assessment of assigned residents on day of move‑in; submit assessment to SSM within three business days.
• Provide on‑site case management and supportive services, and refer residents to internal or external resources for substance use, vocational training, legal, immigration, medical, and housing services.
• Develop and facilitate at least one weekly therapeutic/psycho‑educational group; assist with program events and community‑building activities.

Skills

Client services

Written communication

Oral communication

MS Office

Team collaboration

Education

MSW or MA in psychology/counseling/social work

LCSW or MFT license preferred

Tools

MS Office (Word, Excel)

Job description

ECS is seeking an Assistant Support Services Manager to oversee the Support Services program at Bishop Swing Community House in San Francisco, CA. This onsite, client‑facing role involves supervising case management staff, maintaining resident caseloads, and coordinating access to housing, medical, and legal resources for residents.

The position requires an MSW/MA in psychology or related field, with preferred LCSW/MFT licensure and prior supervisory experience in services for homeless or