ASSISTANT SERVICE MANAGER

GHP Management Corporation; Ontario (CA); On-site; USD 38,572 - 41,328; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan with employer match

PTO including holidays and personal/vs

Employee Assistance Program

Tuition Assistance

Pet Insurance

Job summary

GHP Management Corporation in Ontario, CA is seeking an Assistant Service Manager to maintain our properties in excellent condition and create a high quality living environment for residents.

You will oversee daily repairs, unit turnover, basic plumbing/electrical tasks, safety compliance, and lead a small maintenance team while delivering outstanding customer service to residents and vendors.

Qualifications

• 3+ years in property management or hospitality as a technician.
• Ability to communicate clearly in English.
• Ability to multi-task and stay organized.
• Willingness to pass the Assistant Service Manager Test.
• Strong attention to detail and practical mindset.

Responsibilities

• Provide excellent resident and guest services.
• Maintain community in line with policies and perform repairs.
• Prepare vacant units for occupancy.
• Assist in mentoring maintenance staff and delegating work orders.
• Ensure safety standards and compliance across tasks.
• Support in appliance installations and basic projects.

Skills

Customer service

Maintenance

Leadership

Education

CPO

OSHA

EPA

HVAC

Mold

Job description

Job Details

Job Location: VINEYARDS AT ONTARIO - ONTARIO, CA 91764

Position Type: Full Time

Salary Range: $28.00 - $30.00 Hourly

As an Assistant Service Manager, you will create a quality living environment for our residents by maintaining our properties in the best possible conditions. The ideal candidate will demonstrate strong attention to detail, practical mindset, as well as an outgoing and friendly personality.

REPORTS TO:

Service Manager

HOW YOU WILL CONTRIBUTE:

Customer Service:

• Foster a feeling of belonging and a high-quality living experience for residents!
• Welcome and greet all guests and residents.
• Shows great service by following company values, our promise to employees, policies, and initiatives.
• Constantly communicate, converse and exchange information with coworkers, vendors, residents and visitors
• Contribute to a positive online reputation.

Maintenance:

• Demonstrates care through the completion of daily repair and upkeep of the community.
• Responsible for the preparation of vacant units for occupancy
• Maintains a thorough knowledge of GHP policies and community policies, including OSHA (Occupational Safety & Health Act) standards and company safety policies.
• Delivers a quality result to residents by ensuring that repairs are completed thoroughly, in a timely manner and as per supervisor’s instructions.
• Completes tasks related to basic plumbing, i.e., leaky faucets, plunging toilets, and repair running toilets, repair tank contents, pulling and replacing toilets, caulking.
• Prepares unit walls including but not limited to painting, sanding, color matching and completing drywall repairs.
• Completes appliance repairs and services such as: replacing burners, rings, knobs, refrigerator shelves, lights, etc.
• Completes electrical tasks such as: installing switches, plugs, cord splicing, ballasts and bulbs, circuit breaker testing, and servicing exhaust fans.
• Repairs and replaces screens and doors as appropriate.
• Participates and assists in major appliance installations.
• Completes simple carpentry work such as – changing closet rods, replacing mirrors, fixing, review and installing drawers and drawer tracks, install and remove drape rods.
• When staffing situation requires, completes unit painting projects to meet market ready requirements
• Replaces, adjusts, and installs key lock, bolts, window locks, and as necessary makes keys, and installs latches
• Responsible for the care, maintenance and inventory of all supplies and equipment owned by the property and/or GHP Management Corporation and maintaining a clean work area
• Completes tasks related to moderate/advanced plumbing i.e. running a plumbing snake.
• Completes moderate/advanced electrical tasks such as: replacing light fixtures, installing a 3 way switch, problem solving electrical short
• Troubleshooting issues, particularly in electrical
• Demonstrates a high level of technical ability within the repair requirements of the community
• Serves as Senior Maintenance Technician for the team and as such is responsible for completing more complex tasks.
• Assists the Maintenance Manager with unit inspections to ensure punch lists are complete and units are market and move in ready.

Leadership:

• Mentor, train assist other maintenance team members to help with their development and learning of new techniques
• In the absence of the Maintenance Manager delegates and assigns tasks to the Maintenance Technician and provides guidance on what work orders to complete.
• As instructed, supervises and evaluates Service Technicians providing guidance where necessary in areas where improvement is necessary.

QualificationsCertifications:

• CPO
• OSHA
• EPA
• Mold
• HVAC

YOU HAVE:

• Desire to deliver an exceptional resident and colleague experience in a fast-paced, high-energy environment.
• 3+ years in property management or hospitality as a technician or similar experience
• Ability to communicate clearly and effectively.
• Ability to understand basic instructions verbally or in written form in English
• Ability to multi‑task and have good organizational skills.
• Strong attention to detail, practical mindset
• Ability to pass GHP Assistant Service Manager Test

PHYSICAL REQUIREMENTS:

• Regular and physical attendance is required.
• Frequently move/traverse, ascend/descend stairs in/around apartment homes and community.
• Constantly positions self to bend, stoop, reach, lift.
• Frequently lift/move/carry 25lbs
• Occasionally lift/move/carry up to 50lbs with/without assistance.
• Ability to remain in a stationary position for extended periods of time.
• Must have the ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble/manipulate objects.
• Ability to work around chemical cleaning solutions.

**The duties and responsibilities described are not a comprehensive list and additional tasks will be assigned. **

Salary Range: $28.00 - $30.00 per hour.

Eligible for: Overtime and Bonuses

Benefits:

• 100% Employee coverage options for Medical, Dental, Vision.
• 401(k) plan with employer match
• Robust Paid Time off benefits: Vacation, Sick Days, Holidays and Personal Days.
• Employee Assistance program
• Tuition Assistance
• Dependent Care and Medical Flexible Spending Accounts
• Life & AD&DD Insurance
• Pet Insurance
• Employee Exclusive Discounts
• Lucrative referral bonus program