Onsite & Remote Field Services Technician

Netrio; Buffalo (NY); Hybrid; USD 70,000 - 75,000; Full time

Benefits offered by this job

Bonus

Comprehensive benefits

Wellness programs

Professional development

Job summary

Netrio is seeking a Field Services Technician to perform proactive and reactive onsite visits, remote support, equipment deliveries, and related tasks. You will collaborate with Field Managers, Client Services, and Field Teams to ensure smooth operations and accurate documentation.

The ideal candidate has 2+ years in remote/field IT support for SMBs, holds at least one Microsoft or vendor certification, and shows strong troubleshooting, communication, and a drive to learn.

Qualifications

• 2+ years of remote and/or field support with small to medium-sized businesses in network administration.
• At least 1 Microsoft or preferred vendor certification (CompTIA, WatchGuard, etc.).
• Proven technical troubleshooting effectiveness and escalation management skills.
• Ability to adapt to new technologies and adopt continuous learning in the field.

Responsibilities

• Demonstrate Netrio’s core values and culture through daily work interactions, effectively communicating between the Netrio team and customers.
• Contribute to the overall success of the team, working collaboratively with others across departments to move operations forward.
• Provide recommendations and decisions on the urgency of projects and service appointments, influencing the prioritization of tasks and delivery.
• Offer feedback on day-to-day operations, interacting with technicians, teams, and customers to improve efficiency and service quality.
• Work with the Client Services and Field Team to ensure smooth operations, enhancing communication and process flow.

Skills

Remote and Field Support

Network Administration

Microsoft Certification

Troubleshooting

Adaptability

Job description

Netrio is seeking a Field Services Technician to perform proactive and reactive onsite visits, remote support, equipment deliveries, and related tasks. You will collaborate with Field Managers, Client Services, and Field Teams to ensure smooth operations and accurate documentation.

The ideal candidate has 2+ years in remote/field IT support for SMBs, holds at least one Microsoft or vendor certification, and shows strong troubleshooting, communication, and a drive to learn.