Onsite/Remote Application Support Analyst – DoD

Colonial Group; Beloit (WI); On-site; USD 70,000 - 100,000; Full time

Job summary

Colonial Group is seeking an Application Support Analyst to provide tier 1/2 technical support for enterprise applications in a defense contracting environment. Location options include Beloit, WI or Cincinnati, OH, with a preference for onsite work and remote flexibility.

The role requires knowledge of Windows/Linux servers, SQL queries, and ITIL processes, and involves collaborating with development, database, and infrastructure teams. Candidates must be U.S.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 2–5 years of experience in application support, help desk, or IT operations.
• U.S. Citizenship required (per federal contract requirements); ability to pass a background check
• Working knowledge of Windows/Linux server environments
• Experience with SQL for basic data queries and troubleshooting
• Familiarity with ITIL processes (incident, problem, and change management)
• Strong written and verbal communication skills, with the ability to explain technical issues to non-technical stakeholders
• Ability to work independently and manage competing priorities in a fast-paced environment

Responsibilities

• Provide day-to-day support for internal and program applications, including troubleshooting, incident resolution, and root-cause analysis
• Monitor application performance and system logs to proactively identify and resolve issues
• Manage and track support tickets through resolution using an ITSM platform (e.g., ServiceNow)
• Coordinate with software development, database, business analyst, and infrastructure teams to elevate and resolve complex technical issues
• Support application deployments, patches, and upgrades, including testing in staging environments
• Maintain application documentation, including SOPs, known-error databases, and user guides
• Ensure compliance with DoD security requirements, including NIST 800-171 controls, when supporting applications that process Controlled Unclassified Information (CUI)
• Assist with user account provisioning, access control reviews, and audit support
• Participate in Change Advisory Board (CAB) processes for application changes
• Support disaster recovery and business continuity testing for critical applications
• Provide occasional after-hours or on-call support for critical system outages

Skills

Communication

Problem solving

Independent work

Education

Bachelor's degree in IT/CS

Tools

ServiceNow

SQL

Windows/Linux

ERP: Oracle EBS

Infor Visual Manufacturing

Infor LN A&D

Job description

Colonial Group is seeking an Application Support Analyst to provide tier 1/2 technical support for enterprise applications in a defense contracting environment. Location options include Beloit, WI or Cincinnati, OH, with a preference for onsite work and remote flexibility.

The role requires knowledge of Windows/Linux servers, SQL queries, and ITIL processes, and involves collaborating with development, database, and infrastructure teams. Candidates must be U.S.