Hybrid DoD Application Support Analyst

Fairbanks Morse, LLC; Fairfield (CT); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Fairbanks Morse, LLC is seeking an Application Support Analyst to provide tier 1/2 technical support for enterprise applications in a defense contracting environment. You will liaise between users, development teams, and IT infrastructure to ensure availability, performance, and security.

The role requires a Bachelor's in IT/CS or equivalent, 2–5 years of application support experience, Windows/Linux expertise, SQL troubleshooting, and ITIL familiarity.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 2–5 years of experience in application support, help desk, or IT operations.
• U.S. Citizenship required (per federal contract requirements); ability to pass a background check.
• Working knowledge of Windows/Linux server environments.
• Experience with SQL for basic data queries and troubleshooting.
• Familiarity with ITIL processes (incident, problem, and change management).
• Strong written and verbal communication skills, with the ability to explain technical issues to non-technical stakeholders.
• Ability to work independently and manage competing priorities in a fast-paced environment.

Responsibilities

• Provide day-to-day support for internal and program applications, including troubleshooting, incident resolution, and root-cause analysis.
• Monitor application performance and system logs to proactively identify and resolve issues.
• Manage and track support tickets through resolution using an ITSM platform (e.g., ServiceNow).
• Coordinate with software development, database, business analyst, and infrastructure teams to escalate issues.
• Support application deployments, patches, and upgrades, including testing in staging environments.
• Maintain application documentation, including SOPs, known-error databases, and user guides.
• Ensure compliance with DoD security requirements, including NIST 800-171 controls, when supporting applications that process CUI.
• Assist with user account provisioning, access control reviews, and audit support.
• Participate in Change Advisory Board (CAB) processes for application changes.
• Support disaster recovery and business continuity testing for critical applications.
• Provide occasional after-hours or on-call support for critical system outages.

Skills

Communication

Problem solving

Prioritization

Independent work

Education

Bachelor's degree in IT/CS

Tools

ServiceNow

SQL

Windows/Linux

PowerShell

Python

Job description

Fairbanks Morse, LLC is seeking an Application Support Analyst to provide tier 1/2 technical support for enterprise applications in a defense contracting environment. You will liaise between users, development teams, and IT infrastructure to ensure availability, performance, and security.

The role requires a Bachelor's in IT/CS or equivalent, 2–5 years of application support experience, Windows/Linux expertise, SQL troubleshooting, and ITIL familiarity.