Onsite Quality & Customer Experience Specialist

USTBC ABB Installation Products Inc.; Mebane (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

ABB in Mebane, NC is seeking a Customer Quality Specialist to help deploy the quality strategy in the local unit, fostering a strong quality culture and maintaining the Quality Management System. You will collaborate with cross-functional teams to meet customer expectations while ensuring sustainable operations.

You will drive prevention, root cause analysis, and corrective actions, coaching teams to evaluate risks from a customer viewpoint for world-class performance.

Qualifications

• Bachelor degree in Electrical/Electronic/Mechanical Engineering or related field, preferred.
• Minimum 2 years relevant work experience in Incoterms knowledge, customer experience success, project execution, and supply chain, OR Associate degree in Engineering or related field PLUS minimum 4 years relevant work experience OR High School Diploma/GED PLUS 6 years of relevant work experience.
• Lean six sigma green belt certification, preferred.
• Advanced communication skills (written and verbal) within the organization and customers.
• Microsoft Office skills.
• Basic knowledge of lean manufacturing, 5S, 8D reports, PPAP, preferred.
• Candidates must already have work authorization that would permit them to work for ABB in the US.

Responsibilities

• Define, deploy and support a Quality Culture within local ABB, by assuring and controlling Quality with systems, tools and teams to meet customer expectations while ensuring sustainable operations.
• Support and maintain the Quality Management System of the local unit, including all aspects managed in line with ABB Group/Division/BU guidance.
• Represents the Voice of the Customer within local teams; Manages the customer quality issues, perform root cause analysis and oversee the implementation of the corrective actions to solve the customer quality issues.
• Challenges the teams with customer experience feedback and input to decisions; Enable and coach employees to evaluate risks, problems and solutions from a customer/stakeholder point of view.

Skills

Advanced communication skills

Microsoft Office skills

Education

Bachelor degree in Electrical/Electronic/Mechanical Engineering or related field, preferred

Associate degree in Engineering or related field PLUS minimum 4 years relevant work experience

High School Diploma/GED PLUS 6 years of relevant work experience

Lean six sigma green belt certification

Tools

Microsoft Office

Job description

ABB in Mebane, NC is seeking a Customer Quality Specialist to help deploy the quality strategy in the local unit, fostering a strong quality culture and maintaining the Quality Management System. You will collaborate with cross-functional teams to meet customer expectations while ensuring sustainable operations.

You will drive prevention, root cause analysis, and corrective actions, coaching teams to evaluate risks from a customer viewpoint for world-class performance.