Onsite Property Operations & Tenant Services Associate

CBRE; New York (NY); On-site; USD 80,000 - 120,000; Full time

Job summary

CBRE is seeking an Associate Property Manager to support on-site operations at the World Trade Center in New York, NY. The role focuses on property management, tenant relations, and coordinating with vendors and contractors to meet service standards and financial objectives.

Responsibilities include inspections, service coordination, budget support, and involvement in capital projects while ensuring safety, compliance, and timely reporting. On-site collaboration with building teams is essential.

Responsibilities

• Support the Property Manager in daily operation and management of the property, including building operations, tenant services, administrative functions, service delivery, and achieving operational, financial, client, and property objectives.
• Conduct regular property inspections and operational reviews to identify and address building, tenant, housekeeping, engineering, life-safety, maintenance, security, and other issues; escalate safety, compliance, risk, or service concerns as appropriate.
• Serve as a primary point of contact for tenant operational needs, coordinating service requests, work orders, building access, planned work, shutdowns, inspections, testing, repairs, and service interruptions while maintaining professional tenant relationships.
• Coordinate and provide direction to building personnel, vendors, and contractors to ensure effective communication, timely resolution of issues, and compliance with building procedures and service standards.
• Manage vendor and contractor coordination and compliance, including scheduling, access, documentation, COIs, licenses, permits, safety requirements, building rules, contractual obligations, service reports, performance standards, deficiencies, corrective actions, proposals, bids, contract renewals, and vendor performance reviews.
• Support property financial management and reporting, including monthly financial reports, annual budgets, forecasts, purchase orders, invoice review/ approvals, coding, accruals, expense projections, month-end and year-end close activities, and resolution of accounting discrepancies.
• Assist with capital projects, construction, building improvements, and planned maintenance activities, including reviewing scopes and proposals, coordinating schedules and contractor access, maintaining project documentation, tracking action items and deficiencies, and minimizing operational and tenant impacts.
• Support emergency preparedness, life-safety, and emergency response activities, ensuring appropriate coordination among building personnel and vendors and promptly escalating safety, compliance, and risk-related matters to the Property Manager.
• Prepare and maintain accurate and timely property documentation and reporting, including operational, financial, tenant, vendor, contract, inspection, service, project, and compliance records; review daily activity and service reports and ensure assigned responsibilities and deadlines are met.
• Promote effective communication, teamwork, and operational excellence among property management, building personnel, tenants, vendors, contractors, and client representatives; provide guidance and training as appropriate, proactively identify issues, develop solutions, and perform additional property management responsibilities as assigned.

Job description

CBRE is seeking an Associate Property Manager to support on-site operations at the World Trade Center in New York, NY. The role focuses on property management, tenant relations, and coordinating with vendors and contractors to meet service standards and financial objectives.

Responsibilities include inspections, service coordination, budget support, and involvement in capital projects while ensuring safety, compliance, and timely reporting. On-site collaboration with building teams is essential.