Onsite Property Operations Manager

Pilot Property Management, Inc.; Newport Beach (CA); On-site; USD 48,000 - 51,000; Full time

Benefits offered by this job

Competitive Salary

Medical (HMO and PPO)

401(k) with Company Match

Paid Time Off (PTO)

Cell Phone Stipend

Mileage Reimbursement

Job summary

Keystone Pacific Property Management, LLC is seeking an Assistant General Manager to join its onsite team in Newport Beach, CA. This full-time role supports daily HOA operations, engages with Boards, residents, and staff, and helps ensure high service standards.

The position emphasizes strong customer service, organization, and communication skills, plus experience in property management. A valid driver's license and DMV clean record are required; Bachelor's degree is preferred but not mandatory.

Qualifications

• 3+ years of experience supporting a General Manager.
• Must have a valid Driver's License and DMV clean record.
• Ability to provide impeccable customer service.
• Knowledge of MS Office (Word, Excel, PowerPoint, Outlook).
• Ability to read, understand, and implement HOA CC&Rs, bylaws, and contracts.
• Able to pass a background check and drive to communities.

Responsibilities

• Assist the General Manager with daily property operations and administrative duties.
• Provide friendly, professional service to residents and stakeholders.
• Respond to questions, concerns, and service requests promptly.
• Assist with leasing processes, move-ins/move-outs, and resident communications.
• Collect and process rent payments and other charges.
• Coordinate with maintenance, vendors, and contractors.
• Conduct property inspections and follow up on issues.
• Monitor delinquent accounts and assist with collections as needed.
• Support resident retention and community activities.
• Maintain confidentiality and comply with Fair Housing laws.

Skills

Customer service

Communication

Organizational skills

Time management

Professional demeanor

Problem solving

Education

High School Diploma or GED

Bachelor's Degree preferred

Tools

MS Office

Job description

Keystone Pacific Property Management, LLC is seeking an Assistant General Manager to join its onsite team in Newport Beach, CA. This full-time role supports daily HOA operations, engages with Boards, residents, and staff, and helps ensure high service standards.

The position emphasizes strong customer service, organization, and communication skills, plus experience in property management. A valid driver's license and DMV clean record are required; Bachelor's degree is preferred but not mandatory.