Assistant General Manager

Pilot Property Management, Inc.; Newport Beach (CA); On-site; USD 48,000 - 51,000; Full time

Benefits offered by this job

Competitive Salary

Medical (HMO and PPO)

401(k) with Company Match

Paid Time Off (PTO)

Cell Phone Stipend

Mileage Reimbursement

Job summary

Keystone Pacific Property Management, LLC is seeking an Assistant General Manager to join its onsite team in Newport Beach, CA. This full-time role supports daily HOA operations, engages with Boards, residents, and staff, and helps ensure high service standards.

The position emphasizes strong customer service, organization, and communication skills, plus experience in property management. A valid driver's license and DMV clean record are required; Bachelor's degree is preferred but not mandatory.

Qualifications

• 3+ years of experience supporting a General Manager.
• Must have a valid Driver's License and DMV clean record.
• Ability to provide impeccable customer service.
• Knowledge of MS Office (Word, Excel, PowerPoint, Outlook).
• Ability to read, understand, and implement HOA CC&Rs, bylaws, and contracts.
• Able to pass a background check and drive to communities.

Responsibilities

• Assist the General Manager with daily property operations and administrative duties.
• Provide friendly, professional service to residents and stakeholders.
• Respond to questions, concerns, and service requests promptly.
• Assist with leasing processes, move-ins/move-outs, and resident communications.
• Collect and process rent payments and other charges.
• Coordinate with maintenance, vendors, and contractors.
• Conduct property inspections and follow up on issues.
• Monitor delinquent accounts and assist with collections as needed.
• Support resident retention and community activities.
• Maintain confidentiality and comply with Fair Housing laws.

Skills

Customer service

Communication

Organizational skills

Time management

Professional demeanor

Problem solving

Education

High School Diploma or GED

Bachelor's Degree preferred

Tools

MS Office

Job description

Description Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large-scale onsite communities, and master-planned community associations.

Job Type: Full-time

We have an excellent opportunity for an Assistant General Manager to join our onsite team in Newport Beach, CA with opportunities for continuous growth and development. Please read below!

Summary

Assists the General Manager in managing the daily operations of the Homeowners Associations. Work involves regular contact with Boards of Directors, Committee Members, Residents, Developer Representatives, and Corporate Staff.

Why Join Keystone?

Keystone is a company dedicated to empowering our team members to improve people’s lives beyond expectations. We set ourselves apart by providing an excellent level of service to our team members and clients.

As a member of our team, your talents will be nurtured, and your contributions will be supported in a value-based environment that fosters the type of professional quality our customers have come to rely upon.

We provide an environment for people that nurtures leadership and promotes personal success and rewards those who exceed expectations. We foster a culture of open feedback and continuous growth.

We're thrilled to share that Keystone is officially certified as a Great Place to Work! This recognition reflects our commitment to fostering a positive and supportive work environment where everyone can thrive. We invite you to learn more about what makes Keystone special by checking out our certification details here.

What We Offer

• Competitive Salary
• Work-Life Balance
• Opportunities for Career Growth
• Training and Mentorship from Successful Leaders in the HOA Industry
• Cell Phone Stipend
• Mileage Reimbursement
• Medical (HMO and PPO), Dental, and Vision
• Flexible Spending Account
• Pet Insurance
• Pre-Paid Legal
• Employer Paid Basic Life/AD&D Insurance
• Voluntary Life and Short-Term Disability Insurance
• Free Employee Assistance Program
• 401(k) Retirement Plan with Company Match
• Financial and Health/Wellness Education
• Bereavement and Mandated Leave of Absence Applicable
• Paid Time Off (PTO)
• 12 Paid Holidays (Floating Holiday/Half Days/Early office closure before certain major holidays)

Essential Duties And Responsibilities

• Assist the General Manager with daily property operations and administrative duties.
• Provide friendly, professional service to current and prospective residents.
• Respond to resident questions, concerns, and service requests promptly.
• Assist with leasing, applications, move-ins, move-outs, and resident communications.
• Collect and process rent payments, deposits, and other property-related charges.
• Maintain accurate resident files, reports, and property management system information.
• Prepare notices, correspondence, work orders, and other documents.
• Coordinate with maintenance staff, vendors, contractors, and other team members.
• Conduct property inspections and follow up on maintenance or community concerns.
• Help monitor delinquent accounts and follow established collection procedures.
• Support resident retention and community activities.
• Assist with enforcing community policies consistently and professionally.
• Maintain confidentiality and comply with Fair Housing laws and company policies.
• Oversee property operations when the General Manager is unavailable.
• Practices and adheres to Keystone's Core Values, Mission, and Vision.
• Any additional job duties as required by the supervisor.

Requirements

• Must possess a valid Driver's License and maintain a clean DMV record.
• Must have reliable transportation and the ability to drive to and from communities.
• Ability to produce accurate and quality work.
• Ability to provide impeccable customer service to all parties.
• Knowledge of business communications, vocabulary, spelling, and arithmetic.
• Knowledge of the organization and functions of the corporation, including practices and procedures.
• Familiarity with Homeowner Association CC&Rs, bylaws, and contracts; with the ability to read, understand, and implement said guidelines.
• Ability to research problems, prepare written recommendations, and compose correspondence.
• Ability to communicate effectively and to understand and follow oral and written directions.
• Ability to gather, analyze, and evaluate facts to prepare/present concise oral and written reports.
• Ability to ensure thorough follow-up and meet deadlines.
• Ability to perform all functions listed above to an acceptable level with little or no supervision and to seek additional responsibilities.
• Ability to use modern office equipment and software programs as applicable.
• Strong knowledge of MS Office, including Word, Excel, PowerPoint, and Outlook
• Ability to type a minimum of 40 wpm, take and transcribe dictation, and prepare reports using word processing software.
• Ability to work with confidential materials.
• Must be able to work extended hours or overtime.
• Verifiable references.
• Able to pass a background check.

Education And/or Experience

• 3 or more years of experience supporting a General Manager is required.
• High School Diploma or GED required.
• Bachelor's Degree preferred.

Work Environment

The work environment and physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

• Ability to drive to communities.
• Ability to sit, stand, and operate business equipment.
• Typical office environment with low-level noise exposure.

Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system, send an email to [e-mail] for assistance. Please include a description of your requested accommodation, your name, and contact information. Note: This email address is not for general employment inquiries. Keystone will not respond to inquiries that are not related to the accessibility of the online application system by individuals with disabilities.

Keystone Pacific Property Management, LLC is an equal opportunity employer. All applicants will be subject to a Background and MVR Check.

Salary Description

$35.00 - $37.00 Hourly