Onsite Production Printer Technician - Bonus & OT Eligible

RISO, Inc.; Portland (ME); On-site; USD 45,000 - 60,000; Full time

Job summary

A tech support company in Portland, Maine, seeks an Onsite Production Printer Technician to provide technical support for production printers. The role involves diagnosing and solving equipment issues, installing network-connected devices, and supporting print controllers. Candidates should have 1–3 years of experience in technical service, excellent communication skills, and the ability to connect with customers to ensure smooth operations. This role requires occasional local travel and offers a hands-on and customer-focused work environment.

Qualifications

• 1–3 years of experience in technical service or production printer support.
• Valid driver’s license for occasional travel.
• Basic understanding of LAN fundamentals, IP addressing, and printer sharing.

Responsibilities

• Provide onsite technical support for production printers.
• Diagnose hardware and connectivity issues.
• Train end-users on supported devices.
• Coordinate with sales and vendors for equipment installations.

Skills

Diagnostic and troubleshooting skills for hardware and electro-mechanical devices

Working knowledge of Windows and macOS

Excellent verbal and written communication

Customer service skills

Ability to lift and install office equipment

Job description

A tech support company in Portland, Maine, seeks an Onsite Production Printer Technician to provide technical support for production printers. The role involves diagnosing and solving equipment issues, installing network-connected devices, and supporting print controllers. Candidates should have 1–3 years of experience in technical service, excellent communication skills, and the ability to connect with customers to ensure smooth operations. This role requires occasional local travel and offers a hands-on and customer-focused work environment.