Onsite Printer & IT Technician — Field Support Pro

Riverside Technologies Inc; Riverside (MO); Presencial; USD 42.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) with match

Medical insurance

Dental insurance

Vision insurance

Paid holidays and PTO

Descripción de la vacante

Riverside Technologies, Inc. is seeking a Field Service/Printer Technician to provide onsite support to customers. You will troubleshoot printer systems and hardware and manage customer relationships to ensure satisfaction.

Responsibilities include repairing equipment at client sites, installing upgrades, and performing routine maintenance while maintaining safety standards and accurate documentation.

Formación

• Excellent customer service skills.
• Strong verbal communication and problem-solving skills.
• Sense of urgency, organizational skills, professional presence, and teamwork.
• Regular, reliable attendance.
• Ability to lift/move equipment weighing 50+ pounds and stand/climb/bend as needed.
• Must pass drug screening and background check.
• Valid drivers license with exceptional driving record.

Responsabilidades

• Repair printer equipment at customer sites within SLA.
• Communicate service updates professionally to customers.
• Provide technical assistance for printer systems and hardware.
• Walk customers through problem-solving process.
• Install, modify, and repair computer hardware at customer sites.
• Run diagnostic programs to identify problems.
• Develop knowledge of operating standards and procedures.
• Perform quality checks on scanned documents and prep records.
• Prepare product for delivery and complete project documentation.
• Follow daily maintenance and safety checks of equipment.
• Detect image errors and document causes.
• Manage customer relationships to ensure satisfaction.
• Install new equipment at customer sites.
• Install upgrades, firmware, and consumables.
• Perform other related duties as assigned.

Conocimientos

Customer service

Verbal communication

Problem-solving

Teamwork

Attendance reliability

Physical stamina

Driving record

Educación

A+ certification (preferred)

Descripción del empleo

Riverside Technologies, Inc. is seeking a Field Service/Printer Technician to provide onsite support to customers. You will troubleshoot printer systems and hardware and manage customer relationships to ensure satisfaction.

Responsibilities include repairing equipment at client sites, installing upgrades, and performing routine maintenance while maintaining safety standards and accurate documentation.