Onsite Printer & IT Technician

1rti; Missouri; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) with match

Medical, dental, vision

Paid holidays & generous PTO

Job summary

Riverside Technologies, Inc. is seeking a Field Service/Printer Technician to provide onsite support to customers, addressing printer systems and hardware issues with a focus on service quality and customer satisfaction.

You will repair, install, and troubleshoot printer equipment at client sites, communicate updates professionally, and maintain strong customer relationships while adhering to safety and documentation standards.

Qualifications

• A+ certification is preferred.
• Ability to travel as required.
• Excellent customer service skills.
• Strong verbal communication and problem-solving skills.
• Regular, reliable attendance.
• Must be able to lift/move equipment weighing 50+ lbs and perform physical tasks.
• Must pass drug screening and background check.
• Must have a valid driver’s license.

Responsibilities

• Repairing printer equipment at customer sites per SLA.
• Communicate service updates clearly to customers.
• Provide technical assistance for printer systems and hardware.
• Assist customers and guide through problem-solving steps.
• Install/modify/repair computer hardware at customer sites.
• Run diagnostics on computer systems to identify issues.
• Perform equipment setup and product preparation for delivery.
• Conduct daily maintenance and safety checks on equipment.
• Document QC results and correct any quality issues.
• Manage customer relationships to ensure satisfaction.
• Install new equipment and upgrades as needed.

Skills

Customer service

Verbal communication

Problem solving

Teamwork

Sense of urgency

Organizational skills

Job description

Riverside Technologies, Inc. is seeking a Field Service/Printer Technician to provide onsite support to customers, addressing printer systems and hardware issues with a focus on service quality and customer satisfaction.

You will repair, install, and troubleshoot printer equipment at client sites, communicate updates professionally, and maintain strong customer relationships while adhering to safety and documentation standards.