Onsite Print Production Specialist

Xerox; Cleveland (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

Xerox Holdings Corporation in Cleveland is seeking an On-site Print Production Associate to operate office and production equipment, handle mail, support document preparation and finishing, and maintain logs. You will ensure accountability for billing data, monitor SLAs, and deliver excellent customer service daily.

Requirements: High School Diploma or equivalent and 1+ year in customer service or operations; training on Xerox systems provided.

Qualifications

• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities in a fast-paced environment.
• Functional knowledge of Microsoft Office (Word, Excel, Outlook).
• High attention to detail and organization.
• Ability to work independently and problem-solve operational issues.
• Comfortable with light physical tasks (e.g., lifting up to 50 lbs, standing for extended periods).
• High School Diploma or equivalent required.

Responsibilities

• Operate office and production equipment (e.g., printers, scanners, inserters, fax machines) and ensure optimal performance.
• Perform mail handling duties including sorting, scanning, distribution, and package tracking.
• Support document preparation, printing, and finishing (e.g., stapling, binding, laminating).
• Maintain accurate logs and documentation for billing, meter reads, and production jobs.
• Ensure compliance with Service Level Agreements (SLAs) and promptly elevate issues.
• Monitor supply inventory and perform replenishment as needed.
• Deliver excellent customer service and act as a key daily contact for client interactions.
• Use Microsoft Office tools and internal systems to complete administrative and reporting tasks.

Skills

Interpersonal skills

Communication skills

Multitasking

Attention to detail

Independent work

Problem solving

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Xerox Holdings Corporation in Cleveland is seeking an On-site Print Production Associate to operate office and production equipment, handle mail, support document preparation and finishing, and maintain logs. You will ensure accountability for billing data, monitor SLAs, and deliver excellent customer service daily.

Requirements: High School Diploma or equivalent and 1+ year in customer service or operations; training on Xerox systems provided.