Onsite Print Administrator

BCforward; Phoenix (AZ); On-site; USD 75,768,000 - 99,187,000; Full time

Job summary

BCforward is seeking an Onsite Administrator (Print) in Phoenix, AZ to monitor print environments, detect performance issues, and resolve incidents on hardware/software platforms. The role ensures customer satisfaction through timely response and adherence to incident, change, and problem management processes.

Responsibilities include managing consumables, replacing toner and paper, assisting end users, coordinating with HP support, and reporting customer dissatisfaction.

Qualifications

• Experience in enterprise print hardware/software support.
• 2–5 years in related roles, maintenance/quality.
• Ability to meet production goals and tight response times.

Responsibilities

• Monitor print systems to detect performance issues and resolve technical problems.
• Identify incident trends and escalate per procedures.
• Perform routine installations and configurations; assemble and integrate systems per standards.
• Respond to inquiries to ensure customer satisfaction.
• Execute scripted change management activities within incident/change/process frameworks.
• Meet daily production goals and contracted response times for service delivery quality.
• Collaborate with team to enhance operations and support process improvements.
• Maintain data confidentiality and support business processes with independent judgment.
• Complete process-oriented tasks and share technical information with colleagues.
• Identify and solve varied problems with forward planning and minimal supervision.

Skills

Print hardware support

Troubleshooting

Incident management

Change management

Customer service

Inventory management

Organizational skills

Education

High School Diploma or equivalent

Tools

HP software

Diagnostics tools

Job description

Job Title: Onsite Print AdministratorLocation: Phoenix, AZDuration: Contract - 24 monthsPay Range: $26.42/hr to $34.58/hr.Job ID: 410182

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking an Onsite Administrator (Print) - OSA Level II to join our team in Phoenix, AZ. The role will apply advanced technical knowledge to monitor print environments, detect performance issues, and resolve incidents on assigned hardware and software platforms. The role will support customer satisfaction through timely response, effective troubleshooting, and adherence to incident, change, and problem management processes.

Responsibilities

• Monitor systems to detect performance issues and resolve technical problems using established protocols.
• Identify incident trends and escalate within defined timeframes following standard procedures.
• Conduct routine installations and configurations, assemble and integrate systems/products per standards.
• Respond to service, product, technical, and customer-relations inquiries to ensure customer satisfaction.
• Execute approved scripted change management activities while adhering to incident, change, and problem management processes.
• Meet daily production goals and contract-required response times for service delivery quality.
• Align work with team strategy, collaborate to enhance operations, and support process improvements.
• Maintain data confidentiality and support execution of business processes with independent judgment.
• Complete process-oriented assignments, share technical information, and support operational plans.
• Identify and solve varied problems and complete day-to-day tasks with forward planning and minimal supervision.

Onsite Administrator (Print) - OSA Level II Duties

• Manage consumable inventory and ensure availability at customer sites.
• Replace toner, consumables, and paper, and clear paper jams.
• Assist end users with device functionality and perform initial troubleshooting.
• Coordinate with HP software branded support and report customer dissatisfaction to CSM/SDM.
• Collect usage pages per device and swap devices with spares as needed.

Required Skills & Qualifications

• Experience supporting print hardware and software in enterprise environments.
• Proficiency in incident detection, troubleshooting, and scripted change execution.
• Customer service skills with the ability to communicate tactfully with stakeholders up to senior management.
• Knowledge of inventory management and device maintenance for print environments.
• Organizational skills to meet production goals and response times with minimal supervision.

Education

• High School Diploma/GED or higher, or commensurate experience.

Experience

• Typically 2-5 years of related work experience, preferably in maintenance, quality, or related fields.

Preferred Skills

• Familiarity with print products, services, and support processes.
• Experience coordinating with cross-functional teams and managing escalations.

Additional Role Details

Work Arrangement: Full time at the Customer Site. Work On Site Required. Client Interface Required.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Candidates must reside in Phoenix, AZ or commute daily to the customer site.