Onsite Print & Mail Specialist - Device & Service Ops

DigiDoc, Inc. dba Public Sector Solutions Group; Winston-Salem (NC); On-site; USD 38,000 - 46,000; Full time

Job summary

DigiDoc, Inc. dba Public Sector Solutions Group seeks a Print, Mail & Scan Production Associate to manage onsite print room services for client staff. You will operate Xerox devices, handle job tracking, and ensure SLA‑compliant delivery while maintaining equipment and inventory. Strong customer service and teamwork are essential.

Responsibilities include processing print orders, coordinating with the account team, and supporting stock management and reporting to drive service quality.

Qualifications

• Experience in a customer-facing role.
• Ability to manage multiple tasks under pressure.
• Strong customer service mindset with a solutions-oriented approach.
• Ability to work independently while contributing to a team environment.
• Excellent verbal and written communication skills.
• Health and safety awareness and compliance.
• Basic computer proficiency, including Microsoft Word, Excel, PowerPoint, Outlook, and Adobe Acrobat.

Responsibilities

• Deliver onsite print room services using Xerox production devices and finishing equipment.
• Execute document processing services such as hybrid mail and inbound and outbound scanning.
• Support ad hoc services including print procurement and special requests.
• Operate and maintain print room and fleet devices.
• Perform first-level break-fix support, including paper jams, consumables, and troubleshooting.
• Track all print, scan, and mail jobs through completion for reporting and audit purposes.
• Maintain full stock control of paper, consumables, folders, and stationery.
• Serve as the first point of contact for print room job submissions and communicate changes to customers.

Skills

Customer-facing

Multitasking

Customer service mindset

Communication

Independent with team

Health & safety awareness

Tools

MS Word

MS Excel

PowerPoint

Outlook

Adobe Acrobat

Job description

DigiDoc, Inc. dba Public Sector Solutions Group seeks a Print, Mail & Scan Production Associate to manage onsite print room services for client staff. You will operate Xerox devices, handle job tracking, and ensure SLA‑compliant delivery while maintaining equipment and inventory. Strong customer service and teamwork are essential.

Responsibilities include processing print orders, coordinating with the account team, and supporting stock management and reporting to drive service quality.