Onsite Practice Admin & Patient Access Assistant

Sigma Systems, Inc.; Wellesley (MA); On-site; USD 28,000 - 33,000; Full time

Job summary

Sigma, Inc. is seeking a Practice Assistant- Administrative to work onsite at Beth Israel Lahey Health Primary Care- Gateway location in Wellesley, MA.

The role supports patient access, handles a high volume of calls, schedules visits, and coordinates referrals and documentation in a fast-paced healthcare setting. The ideal candidate will have a high school diploma or GED, experience with scheduling systems, and strong communication skills.

Qualifications

• Answers and screens a high volume of calls professionally.
• Uses phone scripts to triage calls.
• Determines appointment type, provider, and urgency.
• Uses scheduling systems to book appointments.
• Verifies patient demographics and routes for updates.
• Obtains referrals and documents in the system.
• Records payer information including workers' compensation and auto liability.
• Prepares patients for visits with required documents.
• Coordinates data for scheduling tests and visits.
• Coordinates service availability for optimal timing.
• Resolves scheduling issues with the manager.
• Forwards accurate messages to providers and staff.
• Triages urgent requests to appropriate staff.
• Responds to information requests within scope of authority.
• Responds to provider emails efficiently.

Responsibilities

• Directs patient access to the practice by handling a high volume of calls.
• Provides essential administrative support and patient care assistance in a specialty medical practice.
• From a centralized system, schedules appointments and coordinates tests to ensure efficient clinic operations.

Skills

Phone screening

Call center

Scheduling

Data entry

Referrals processing

Customer service

Multi-tasking

Education

High School diploma or GED

Associate's degree preferred

Job description

Sigma, Inc. is seeking a Practice Assistant- Administrative to work onsite at Beth Israel Lahey Health Primary Care- Gateway location in Wellesley, MA.

The role supports patient access, handles a high volume of calls, schedules visits, and coordinates referrals and documentation in a fast-paced healthcare setting. The ideal candidate will have a high school diploma or GED, experience with scheduling systems, and strong communication skills.