Onsite Post-Install Support Specialist

West Shore Home; Sanford (FL); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Paid training

Medical, Dental, and Vision insurance

401(k) with company match

PTO and paid holidays

Employee discounts and referralprogram

Career growth opportunities

Job summary

West Shore Home in Sanford, FL is hiring a Customer Service Specialist to support our Lexington branch. You’ll interact with customers to resolve post-installation service needs, schedule appointments, and deliver a high-quality experience.

This fast-paced role focuses on clear communication, problem-solving, and building strong customer relationships. It is an onsite, full-time position with paid training and comprehensive benefits.

Qualifications

• Clear communication and strong customer service skills.
• Ability to work independently and stay organized.
• Positive, solution-oriented mindset.
• Comfortable managing multiple tasks in a fast-paced environment.
• Previous customer service experience preferred.

Responsibilities

• Handle inbound and outbound customer calls.
• Assist customers with post-installation service requests.
• Schedule service appointments and coordinate follow-ups.
• Order replacement parts through manufacturers when needed.
• Communicate schedule updates and service timelines to customers.
• Escalate urgent concerns to branch leadership when appropriate.

Skills

Strong communication

Customer service skills

Independence

Solution-oriented

Multitasking

Previous CS experience preferred

Job description

West Shore Home in Sanford, FL is hiring a Customer Service Specialist to support our Lexington branch. You’ll interact with customers to resolve post-installation service needs, schedule appointments, and deliver a high-quality experience.

This fast-paced role focuses on clear communication, problem-solving, and building strong customer relationships. It is an onsite, full-time position with paid training and comprehensive benefits.