Customer Service Representative

West Shore Home; Sanford (FL); Sur place; USD 28 000 - 33 000; Plein temps

Avantages offerts par ce poste

Paid training

Medical, Dental, and Vision insurance

401(k) with company match

PTO and paid holidays

Employee discounts and referralprogram

Career growth opportunities

Résumé du poste

West Shore Home in Sanford, FL is hiring a Customer Service Specialist to support our Lexington branch. You’ll interact with customers to resolve post-installation service needs, schedule appointments, and deliver a high-quality experience.

This fast-paced role focuses on clear communication, problem-solving, and building strong customer relationships. It is an onsite, full-time position with paid training and comprehensive benefits.

Qualifications

• Clear communication and strong customer service skills.
• Ability to work independently and stay organized.
• Positive, solution-oriented mindset.
• Comfortable managing multiple tasks in a fast-paced environment.
• Previous customer service experience preferred.

Responsabilités

• Handle inbound and outbound customer calls.
• Assist customers with post-installation service requests.
• Schedule service appointments and coordinate follow-ups.
• Order replacement parts through manufacturers when needed.
• Communicate schedule updates and service timelines to customers.
• Escalate urgent concerns to branch leadership when appropriate.

Connaissances

Strong communication

Customer service skills

Independence

Solution-oriented

Multitasking

Previous CS experience preferred

Description du poste

Position: Customer Service Specialist

Sanford, FL (Onsite)
Monday-Friday | 7:30am-4:00pm | Full-Time

Looking for a stable, full-time opportunity where you can help customers and grow with a fast-paced company?

West Shore Home is hiring a Customer Service Specialist to support our Lexington branch. In this role, you’ll work directly with customers to resolve post-installation service needs, coordinate service appointments, and deliver a high-quality customer experience.

This is a fast-paced customer service role focused on communication, problem-solving, and relationship building.

What You’ll Do

• Handle inbound and outbound customer calls
• Assist customers with post-installation service requests
• Schedule service appointments and coordinate necessary follow-up
• Order replacement parts through manufacturers when needed
• Communicate schedule updates and service timelines to customers
• Escalate urgent customer concerns to branch leadership when appropriate

What We’re Looking For

• Strong communication and customer service skills
• Ability to work independently and stay organized
• Positive, solution-oriented mindset
• Comfortable managing multiple tasks in a fast-paced environment
• Previous customer service experience preferred

Compensation & Benefits

• $20-$24/hour
• Paid training
• Medical, Dental, and Vision insurance
• 401(k) with company match
• PTO and paid holidays
• Employee discounts and referral program
• Career growth opportunities

About West Shore Home

West Shore Home is a fast-growing home remodeling company specializing in Bathrooms, Windows, Doors, and Flooring, with more than 40 locations nationwide and over 3,000 employees.

We’re committed to creating a supportive culture where employees can grow, succeed, and make an impact.