Onsite Pet Pharmacy Support Specialist

Francisco Partners; Monterey (VA); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Lunch & learn

Flexible working environment

Up to 50% employee discount

Product sample giveaways

Paw rental leave and wellbeing leave

Volunteer days for the causes you care

Job summary

Pet Circle Pharmacy is seeking a customer-focused specialist to join our Pemulwuy pharmacy team, delivering high-volume support and ensuring accurate prescription processing. You will manage orders, consent and communications with pet clinics, while maintaining SOPs and regulatory compliance.

Based on a KPI-driven environment, you will collaborate with the team to resolve issues, support inventory, and participate in additional dispensary activities as training allows.

Qualifications

• At least 1 year of experience in a fast-paced, KPI-driven customer service or operations environment.
• Pharmacy or dispensary experience is highly regarded but not essential.
• Excellent written and verbal communication with a customer-first approach to resolving enquiries.
• Strong ability to follow SOPs, checklists and regulated processes accurately.
• Good attention to detail and ability to prioritise tasks.

Responsibilities

• Deliver best-in-class customer service in a high-volume environment, mainly via email and live chat with some inbound/outbound calls.
• Take end-to-end ownership of enquiries related to orders, deliveries, prescription requirements and the pharmacy ordering process.
• Manage prescription-related administration and correspondence with customers and veterinary clinics.
• Perform administrative checks of prescription and order information per SOPs and regulatory requirements.
• Accurately pick, pack, label and prepare customer orders for dispatch.
• Identify and resolve issues delaying prescription processing, liaising with customers, clinics, pharmacists and delivery partners.
• Support stock receipt, inventory management, and general pharmacy operations.
• Maintain accurate customer, prescription and order records across systems.
• Act as the Voice of the Customer to share insights and suggest process improvements.
• Move between customer support and hands-on pharmacy operations as volumes require.

Skills

Customer service

Pharmacy experience

AI interest

Communication skills

Attention to detail

CRM systems

Teamwork

Tools

CRM software

Order management platforms

Ticketing systems

Job description

Pet Circle Pharmacy is seeking a customer-focused specialist to join our Pemulwuy pharmacy team, delivering high-volume support and ensuring accurate prescription processing. You will manage orders, consent and communications with pet clinics, while maintaining SOPs and regulatory compliance.

Based on a KPI-driven environment, you will collaborate with the team to resolve issues, support inventory, and participate in additional dispensary activities as training allows.