Pet Pharmacy Customer Care Specialist (Remote)

Wedgewood; Swedesboro (NJ); Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health, dental, and flexible spending 

401(k) with company match

Company-paid life and disability insur

Voluntary insurance options

Generous paid time off

Tuition reimbursement

Growth opportunities

Job summary

Wedgewood Pharmacy is seeking motivated individuals to join our Customer Care Team and help us improve animal health. After six weeks of paid in-classroom training at our Swedesboro, NJ campus, the role becomes remote (except for meetings) and rewards punctual, accurate service.

You will deliver exceptional customer service, enter prescriptions, navigate multiple systems, and handle high call volumes while collaborating with pharmacy and fulfillment staff to support pets and their families.

Qualifications

• Ability to maintain accuracy in data entry while multitasking across systems.
• Experience handling high-volume inbound calls (60+ per day).
• Previous call center experience or high-volume call environment.

Responsibilities

• Deliver exceptional customer service across multiple channels.
• Navigate patient and prescriber profiles across systems and enter prescriptions.
• Adapt to each customer interaction via inbound, outbound, email, phone, SMS, chat.
• Work independently and collaborate with team members.
• Engage with team across pharmacy and fulfillment facilities.
• Answer high-volume calls and manage 90% of day assisting customers.

Skills

Data entry

Multitasking

High-volume calls

Call center experience

Attention to detail

Effective communicator

Computer proficiency

Strong math skills

Education

New Jersey Pharmacy Technician License

High school diploma or equivalent

Job description

Wedgewood Pharmacy is seeking motivated individuals to join our Customer Care Team and help us improve animal health. After six weeks of paid in-classroom training at our Swedesboro, NJ campus, the role becomes remote (except for meetings) and rewards punctual, accurate service.

You will deliver exceptional customer service, enter prescriptions, navigate multiple systems, and handle high call volumes while collaborating with pharmacy and fulfillment staff to support pets and their families.