Onsite Patient Referral & Care Coordinator (Chicago)

Hanger Clinic; Forest Park (IL); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Benefits

401k Savings and Retirement Plan

Paid Parental Bonding Leave

Job summary

Hanger Clinic is seeking a Patient Access Coordinator I/II to serve as the primary liaison between SNFs, patients, providers and clinical teams, ensuring seamless communication and care coordination. The role blends administrative support with relationship management and requires regular on-site engagement with partner facilities across the Chicago area.

Travel 2-3 days per week is expected as business needs evolve.

Qualifications

• High school diploma or equivalent.
• Talent Bullseye assessment used in selection.
• 2–4 years of customer service/admin experience preferred.
• Must have a valid driver's license.
• Position titled Patient Access Coordinator I or II based on experience.

Responsibilities

• Coordinate communication between SNFs, patients, providers, and care teams via phone, email, fax, Docusign and text.
• Center contact to support timely information sharing and align clinician schedules for patient appointments at the facility.
• Track, prioritize, and resolve documentation, orders, and follow-up items.
• Navigate insurance requirements and facilitate timely processing of patient-related needs.
• Maintain accurate, organized, and compliant patient records and documentation.
• Support continuity of care by monitoring referrals and coordinating next steps with stakeholders.
• Build and strengthen relationships with SNF partners across the Chicago area.
• Maintain a consistent on-site presence to support facility engagement and partnership development.
• Identify, track, and follow up on referral opportunities.
• Collaborate with facility staff to obtain required clinical and administrative documentation.

Skills

Customer service

Administrative duties

Communication skills

Driver's license

Education

High school diploma

Tools

Windows

Email (Outlook)

Job description

Hanger Clinic is seeking a Patient Access Coordinator I/II to serve as the primary liaison between SNFs, patients, providers and clinical teams, ensuring seamless communication and care coordination. The role blends administrative support with relationship management and requires regular on-site engagement with partner facilities across the Chicago area.

Travel 2-3 days per week is expected as business needs evolve.