Onsite Patient Care Coordinator – Mental Health Clinic

Clarity Clinic; Arlington Heights (IL); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

EAP services

Monthly Wellness Services Reimburse

401k match

PTO and sick/wellness days

Growth opportunities

Job summary

Clarity Clinic is a private interdisciplinary practice in Arlington Heights, IL seeking a Patient Care Coordinator (PCC) to serve as the first point of contact for patients. This onsite, full-time role blends administrative healthcare operations with high-touch, empathetic service.

You will coordinate appointments, communicate with patients, verify insurance, manage medications, and support billing processes, contributing to a smooth patient care journey and high-quality outcomes.

Qualifications

• Minimum of 1 year experience in a healthcare or customer service role.
• Strong communication skills with a warm, empathetic approach to patient care.
• Detail-oriented with strong organizational and problem-solving abilities.
• Ability to work across multiple locations if needed.
• Proficiency in healthcare technology and EMR systems.

Responsibilities

• Provide exceptional customer service via phone, email, SMS, and patient portal.
• Serve as the welcoming, professional first point of contact for new and returning patients.
• Address inquiries, appointment scheduling, medication requests, and care coordination.
• Assist with patient emergencies or admissions in a calm, supportive manner.
• Greet, check in, and check out patients in a friendly and timely manner.

Skills

Communication skills

Empathy

Detail oriented

Multi-location coordination

EMR proficiency

Job description

Clarity Clinic is a private interdisciplinary practice in Arlington Heights, IL seeking a Patient Care Coordinator (PCC) to serve as the first point of contact for patients. This onsite, full-time role blends administrative healthcare operations with high-touch, empathetic service.

You will coordinate appointments, communicate with patients, verify insurance, manage medications, and support billing processes, contributing to a smooth patient care journey and high-quality outcomes.