Onsite Patient Access Associate: Growth & Perks

Ensemble Health Partners; Grantfork (IL); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Bonus Incentives

Paid Certifications

Tuition Reimbursement

Comprehensive Benefits

Career Advancement

Job summary

HSHS - St. Joseph's Hospital - Highland in Highland, IL is seeking an Entry Level Patient Access Specialist for an on-site role.

The position involves admitting duties for patients, collecting insurance information, and ensuring compliance with regulatory requirements while delivering exceptional customer service. The role emphasizes accuracy in MRN assignment, insurance checks, and POS-related tasks, with expectations to meet Press Ganey service standards.

Qualifications

• High School Diploma/GED required.
• CRCR required within 9 months of hire (Company Paid)

Responsibilities

• Patient Access staff are responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving and processing physician orders, and utilizing a overlay tool while providing excellent customer service as measured by Press Ganey.
• Operates the telephone switchboard to relay incoming, out-going and inter-office calls as applicable.
• They are to adhere to policies, and provide excellent customer service in these interactions with the appropriate level of compassion.
• Patient Access staff will be held accountable for point of service goals as assigned.
• Patient Access staff are responsible for the utilization of quality auditing and reporting systems to ensure accounts are corrected.
• These activities may include accounts for other employees, departments, and facilities.
• Conducts audits of accounts and assures that all forms are completed accurate, timely to meet audit standards and provides statistical data to Patient Access leadership.
• Patient Access Staff are responsible for the pre-registration of patient accounts prior to patient visits.
• This may include inbound and outbound calling to obtain demographic, insurance, and other patient information including the patient financial liabilities including collecting point of service collections as well as past due balances including payment plan options.
• The Patient Access Staff explains general consent for treatment forms to the patient/guarantor/legal guardian, obtains necessary signatures and witnesses name.
• Explains and distributes patient education documents, such as Important Message from Medicare, Important Message from Tricare, Observation Forms, MOON form, Consent forms, and all forms implemented for future services.
• Reviews eligibility responses in insurance verification system and appropriately selects the applicable insurance plan code, enters benefit data into system to support POS (Point of Service Collections) and billing processes to assist with a clean claim rate.
• Responsible for accurately screening of medical necessity using the Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment of test by Medicare and distribution of the ABN as appropriate. Responsible for distribution and documentation of other designated forms and pamphlets.

Skills

Customer service

Curiosity

AI awareness

Education

High School Diploma/GED

Job description

HSHS - St. Joseph's Hospital - Highland in Highland, IL is seeking an Entry Level Patient Access Specialist for an on-site role.

The position involves admitting duties for patients, collecting insurance information, and ensuring compliance with regulatory requirements while delivering exceptional customer service. The role emphasizes accuracy in MRN assignment, insurance checks, and POS-related tasks, with expectations to meet Press Ganey service standards.