On-Site Claims & Data Entry Specialist - Customer Service

Talentify; Overland Park (KS); Vor Ort; USD 25.000 - 29.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental & vision

401(k) plan

Paid time off

Zusammenfassung

Aston Carter in Overland Park, KS is seeking a Customer Service Representative to accurately process and document customer requests, support clients, providers, agents, and other contacts. The role emphasizes data entry, transaction processing, account maintenance, and claims-related inquiries across multiple internal systems.

The candidate will navigate several applications, research requests, and collaborate with other departments to ensure timely resolution.

Qualifikationen

• 2+ years of customer service or data-entry experience.
• Strong typing and data entry accuracy.
• Experience in healthcare or insurance is a plus.
• Excellent written and verbal communication.

Aufgaben

• Accurately enter, update, and maintain client, claim, and account information across multiple systems.
• Process requests received through email, fax, and phone.
• Research and respond to billing, account, and general service inquiries with clear documentation.
• Provide customers with updates on claim status and inquiries.
• Maintain detailed documentation of interactions and resolutions in CMS.
• Navigate multiple applications and portals to research information and resolve requests.
• Collaborate with internal teams on complex or escalated inquiries.
• Own assigned requests and see them through to completion.

Kenntnisse

Data entry

Microsoft Office

Communication skills

Multitasking

Ausbildung

High school diploma or equivalent

Tools

Microsoft Office

Jobbeschreibung

Aston Carter in Overland Park, KS is seeking a Customer Service Representative to accurately process and document customer requests, support clients, providers, agents, and other contacts. The role emphasizes data entry, transaction processing, account maintenance, and claims-related inquiries across multiple internal systems.

The candidate will navigate several applications, research requests, and collaborate with other departments to ensure timely resolution.