Onsite Ops Engineer – Intralogistics & Robotics (Phoenix)

E80 Group; Phoenix, Northern (AZ, KY); Hybrid; USD 75,000 - 90,000; Full time

Job summary

The Resident Operational Engineer - Phoenix plays a critical role in ensuring customer satisfaction by managing and coordinating daily, weekly and monthly activities to maintain, operate and support the E80 systems and equipment in dedicated customer plants. This position involves close collaboration with cross-functional teams, client maintenance and operation teams.

This position will be 50% Hands on the equipment/system and 50% Supervising and Coordinating with other E80 staff and customer.

Qualifications

• Bachelor’s Degree in Engineering, Operations Management, or related field preferred; equivalent maintenance management experience considered.
• 2+ years in material handling, packaging equipment, robotics, or palletizing with customer service/project/asset management experience.
• Strong technical background with E80 automation system components (PLC, PC, LGV, EM).
• Knowledge of SAP ERP, Salesforce CRM; proficient in MS Office 365 and Power Platform.
• Excellent organizational, communication, and collaboration abilities; customer-service oriented.

Responsibilities

• Act as the first point of contact for customer service-related aspects such as asset and system performance, ticket resolution, spare parts inventory management and overall service delivery.
• Organizes and Manages periodic technological updates sessions, informing and training customer personnel and managers about E80’s latest technologies, technical solutions and products.
• Participates in periodic operational and management meetings with Customer's staff.
• Prepare and share with customer quotes for parts and interventions to address customer needs and request PO to E80 team to handle properly the requests.
• Allocate technical resources, verify equipment and tools, and manage materials for various field services activities and projects.
• Develop and maintain resource schedules for maintenance, field service, and retrofit activities; liaise with various stakeholders to ensure smooth execution.
• Order spare parts and coordinate delivery; manage onsite resource interventions.
• Enter and manage tickets in Salesforce; monitor performance and implement improvements.
• Monitor and report on resource performance; identify issues and implement corrective actions.
• Continually review and improve resource allocation processes and procedures.
• Ensure maintenance and service activities comply with regulations and company policies.
• Ensure safety precautions and perform diagnostics and configurations as required.

Skills

Analytical skills

Organizational skills

Communication skills

Collaborative abilities

Change agent mindset

Customer service mindset

Education

Bachelor’s Degree in Engineering, Operations Management, or related field

Tools

SAP ERP

CRM (Salesforce)

Microsoft Office 365

Power Platform

Job description

The Resident Operational Engineer - Phoenix plays a critical role in ensuring customer satisfaction by managing and coordinating daily, weekly and monthly activities to maintain, operate and support the E80 systems and equipment in dedicated customer plants. This position involves close collaboration with cross-functional teams, client maintenance and operation teams.

This position will be 50% Hands on the equipment/system and 50% Supervising and Coordinating with other E80 staff and customer.