Onsite Operations & Systems Specialist (TS/SCI)

CACI International Inc.; Sterling (VA); On-site; USD 73,000 - 149,000; Full time

Job summary

CACI International Inc. is seeking an Operations Support Specialist to provide critical operations support for globally deployed signal processing systems and related applications. The role emphasizes Linux, Cisco, and proprietary system support, with on-site work only.

You will manage software migrations, assist in deployment planning, and liaise between technical and non-technical stakeholders. A Top Secret clearance and 3+ years of experience are required.

Qualifications

• Bachelor's degree in Computer Science, Systems Engineering, Information Technology, or a related field.
• Active Top Secret clearance with SCI eligibility (TS/SCI preferred).
• Minimum 3 years of related experience.
• Security+ certification, or the ability to obtain it within 90 days of employment.
• Demonstrated experience with Linux, Cisco, and proprietary systems.
• Robust understanding of network protocols, server administration, and storage solutions.
• Strong communication and interpersonal skills.
• Ability to train and mentor team members.

Responsibilities

• Deliver comprehensive support for global systems and associated applications across the program.
• Provide technical assistance for Linux, Cisco, and various proprietary systems.
• Support current and upcoming software migrations, including RHEL updates.
• Contribute to the planning, execution, and troubleshooting of software release lifecycle processes.
• Act as a liaison between technical and non-technical stakeholders.
• Engage in professional and inquisitive communication via phone, email, and chat platforms.
• Identify, report and communicate all known issues to the appropriate personnel.
• Provide operational updates when necessary (daily/weekly/monthly reports).
• Effectively manage multiple tasks during periods of high workload; document issues via JSM, troubleshoot, and communicate efficiently.
• Rapidly diagnose and either resolve or escalate issues based on their type and severity.
• Recognize potential risks and create strategies to mitigate them, utilizing the Change Control Process, as necessary.
• Train, educate, and mentor team members on troubleshooting and triaging complex systems engineering problems.
• Ensure all operational reporting is completed in accordance with service level agreements and program expectations.
• Efficiently manage and prioritize reported/discovered issues, escalate when necessary, and maintain a focus on system availability.

Skills

Networking

Communication

Analytical thinking

Mentoring teammates

Education

Bachelor's degree in Computer Science, Systems Engineering, Information Technology, or related field

Tools

Linux

Cisco

RHEL

Remedy

Jira Service Management

Confluence

ServiceNow

Job description

CACI International Inc. is seeking an Operations Support Specialist to provide critical operations support for globally deployed signal processing systems and related applications. The role emphasizes Linux, Cisco, and proprietary system support, with on-site work only.

You will manage software migrations, assist in deployment planning, and liaise between technical and non-technical stakeholders. A Top Secret clearance and 3+ years of experience are required.