Operations Support Specialist

CACI International Inc.; Sterling (VA); On-site; USD 73,000 - 149,000; Full time

Job summary

CACI International Inc. is seeking an Operations Support Specialist to provide critical operations support for globally deployed signal processing systems and related applications. The role emphasizes Linux, Cisco, and proprietary system support, with on-site work only.

You will manage software migrations, assist in deployment planning, and liaise between technical and non-technical stakeholders. A Top Secret clearance and 3+ years of experience are required.

Qualifications

• Bachelor's degree in Computer Science, Systems Engineering, Information Technology, or a related field.
• Active Top Secret clearance with SCI eligibility (TS/SCI preferred).
• Minimum 3 years of related experience.
• Security+ certification, or the ability to obtain it within 90 days of employment.
• Demonstrated experience with Linux, Cisco, and proprietary systems.
• Robust understanding of network protocols, server administration, and storage solutions.
• Strong communication and interpersonal skills.
• Ability to train and mentor team members.

Responsibilities

• Deliver comprehensive support for global systems and associated applications across the program.
• Provide technical assistance for Linux, Cisco, and various proprietary systems.
• Support current and upcoming software migrations, including RHEL updates.
• Contribute to the planning, execution, and troubleshooting of software release lifecycle processes.
• Act as a liaison between technical and non-technical stakeholders.
• Engage in professional and inquisitive communication via phone, email, and chat platforms.
• Identify, report and communicate all known issues to the appropriate personnel.
• Provide operational updates when necessary (daily/weekly/monthly reports).
• Effectively manage multiple tasks during periods of high workload; document issues via JSM, troubleshoot, and communicate efficiently.
• Rapidly diagnose and either resolve or escalate issues based on their type and severity.
• Recognize potential risks and create strategies to mitigate them, utilizing the Change Control Process, as necessary.
• Train, educate, and mentor team members on troubleshooting and triaging complex systems engineering problems.
• Ensure all operational reporting is completed in accordance with service level agreements and program expectations.
• Efficiently manage and prioritize reported/discovered issues, escalate when necessary, and maintain a focus on system availability.

Skills

Networking

Communication

Analytical thinking

Mentoring teammates

Education

Bachelor's degree in Computer Science, Systems Engineering, Information Technology, or related field

Tools

Linux

Cisco

RHEL

Remedy

Jira Service Management

Confluence

ServiceNow

Job description

Job Title: Operations Support SpecialistJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: Top SecretEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Local* * *The Opportunity:CACI is seeking a skilled and motivated Operations Support Specialist to provide critical operations support for our globally deployed signal processing systems and their related applications. The ideal candidate will offer technical support for Linux, Cisco, and other proprietary systems. They will play a key role in managing the network connections during system deployments, troubleshooting when issues arise, and act as a point of contact during software maintenance and other events. This position requires networking expertise, strong communication skills, the ability to multi-task during high work volume times, and a knack for quickly diagnosing and resolving issues. The successful candidate will need a holistic understanding of both the individual components and the system as a whole to ensure that all parts work together efficiently and effectively.Note: This is NOT a teleworking role. Daily activities are onsite work only.Responsibilities:Deliver comprehensive support for global systems and associated applications across the programProvide technical assistance for Linux, Cisco, and various proprietary systemsSupport current and upcoming software migrations, including RHEL updatesContribute to the planning, execution, and troubleshooting of software release lifecycle processesAct as a liaison between technical and non-technical stakeholdersEngage in professional and inquisitive communication via phone, email, and chat platformsIdentify, report and communicate all known issues to the appropriate personnelProvide operational updates when necessary (daily/weekly/monthly reports)Effectively manage multiple tasks during periods of high workload; document issues via JSM, troubleshoot, and communicate efficientlyRapidly diagnose and either resolve or escalate issues based on their type and severityRecognize potential risks and create strategies to mitigate them, utilizing the Change Control Process, as necessaryTrain, educate, and mentor team members on troubleshooting and triaging complex systems engineering problemsEnsure all operational reporting is completed in accordance with service level agreements and program expectationsEfficiently manage and prioritize reported/discovered issues, escalate when necessary, and maintain a focus on system availabilityOccasional overtime and on-call support may be requiredQualifications:Required:Active Top Secret, with SCI eligibility (TS/SCI preferred)Bachelor’s degree in Computer Science, Systems Engineering, Information Technology, or a related fieldMinimum 3 years of related experienceSecurity+ certification, or the ability to obtain it within 90 days of employmentDemonstrated experience with Linux, Cisco, and other proprietary systemsRobust understanding of network protocols, server administration, and storage solutionsExperience with computer networking devices (routers, switches, firewalls)Capability to thrive in a fast-paced environment with evolving prioritiesExceptional problem-solving and analytical skillsStrong communication and interpersonal skillsAbility to train and mentor team membersDesired:Relevant certifications (such as CompTIA Linux+, Cisco CCNA, RHCE/RHCSA) are preferredKnowledge of programming languages and scriptingFamiliarity with containerization technologiesPrior Military service and/or experience working with Military Service groupsExperience with ticketing systems such as Remedy, Jira Service Management, Confluence, or ServiceNowExperience with SIGINT data processing/technologyHigh comfort level working with technology in a fast-paced environment-What You Can Expect: A culture of integrity.At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.An environment of trust.CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.A focus on continuous growth.Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.Pay Range :There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.The proposed salary range for this position is:$72,700 - $149,200CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.