Onsite Operations Specialist — Cloud & Data Solutions

Insight Public Sector; Fort Worth (TX); On-site; USD 25,000 - 30,000; Full time

Job summary

Insight is seeking a Services Operations Specialist to join our Fort Worth, TX team. This onsite role focuses on processing orders, handling device exchanges, and ensuring timely, accurate service within client SLA frameworks.

The position offers a Monday–Friday schedule with a 8:00am–5:00pm shift and a $20/hour W2 arrangement. The role sits in the Sustainability department, supporting a busy integration and warehouse environment.

Qualifications

• Experience entering orders and handling device exchanges
• Ability to investigate receiving discrepancies
• Familiarity with vendor products and programs

Responsibilities

• Enter orders in a timely manner for the shipping, retrieval, and exchange of technology devices for specific accounts, while adhering to SLA.
• Investigate and resolve receiving discrepancies, managing receipt dates and working with distribution staff.
• Become an expert on information regarding specific products, programs, and initiatives of assigned vendors and product categories.
• Deliver client communications verbally and in writing, responding to inquiries or complaints promptly.

Skills

Order entry

Discrepancy resolution

Vendor knowledge

Communication skills

Job description

Insight is seeking a Services Operations Specialist to join our Fort Worth, TX team. This onsite role focuses on processing orders, handling device exchanges, and ensuring timely, accurate service within client SLA frameworks.

The position offers a Monday–Friday schedule with a 8:00am–5:00pm shift and a $20/hour W2 arrangement. The role sits in the Sustainability department, supporting a busy integration and warehouse environment.