Administrative Support

Aston Carter; Bellevue (WA); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan – Pre-tax and R

Life Insurance (Voluntary Life & AD&D)

Job summary

Aston Carter seeks an Administrative Support professional to manage delivery station operations across the US. This role focuses on servicing hub deliveries, owning site performance, and supporting Hub Delivery Small Business partners.

You will work on-site in Bellevue, WA, four 10-hour days, with two shifts; responsibilities include tracking delays, reporting issues, and maintaining data accuracy to ensure quality service.

Qualifications

• 2+ years in a Customer Success, Account Management, Quality Assurance, or Sales Support role.
• Experience reporting in MS Excel, including pivot tables.
• Proficiency in Microsoft Office.
• Technical support skills.
• Client communication and customer support experience.
• Salesforce proficiency.
• Quality assurance capabilities.
• Process improvement experience.
• Data entry skills.

Responsibilities

• Track delays, delivery errors, and technical issues for partners and follow up via phone to resolve issues.
• Report end-of-day package misses and escalations to the manager.
• Track Salesforce and follow up on partners that are flagging or need support.
• Communicate with the Hub Delivery team and Business Partners.
• Monitor and analyze data to track key quality metrics.
• Perform audits, assessments, and deep dives of field processes and procedures.
• Use logical thinking, analytical, and problem-solving skills to identify potential areas for improvement.
• Communicate any quality problems or concerns impacting the customer experience.
• Verify potential access codes and delivery instructions for assigned addresses and update records as needed.

Skills

Customer Success

Account Management

Quality Assurance

Salesforce

Data Entry

Pivot Tables

MS Office

Technical Support

Communication

Bilingual

Tools

Excel

Office Suite

Job description

Job Title: Administrative Support

We are looking for a dedicated administrative support professional to manage and enhance the performance of multiple delivery stations across the US. This role involves servicing hub delivery, owning the site performance, and ensuring the health and wellbeing of the site and its surrounding Hub Delivery Small Business partners.

Responsibilities

• Track delays, delivery errors, and technical issues for partners and follow up via phone to resolve issues.
• Report end-of-day package misses and escalations to the manager.
• Track Salesforce and follow up on partners that are flagging or need support.
• Communicate with the Hub Delivery team and Business Partners.
• Monitor and analyze data to track key quality metrics.
• Perform audits, assessments, and deep dives of field processes and procedures.
• Use logical thinking, analytical, and problem-solving skills to identify potential areas for improvement.
• Communicate any quality problems or concerns impacting the customer experience.
• Verify potential access codes and delivery instructions for assigned addresses and update records as needed.

Essential Skills

• 2+ years in a Customer Success, Account Management, Quality Assurance, or Sales Support role.
• Experience reporting in MS Excel, including pivot tables.
• Proficiency in Microsoft Office.
• Technical support skills.
• Client communication and customer support experience.
• Salesforce proficiency.
• Quality assurance capabilities.
• Process improvement experience.
• Data entry skills.

Additional Skills & Qualifications

• Tech savvy, able to solve basic technical support questions from Hub Partners.
• Customer focus mindset.
• Bilingual (Spanish or Mandarin) is a plus.

Work Environment

You will work four 10-hour days, either Sunday-Wednesday or Wednesday-Saturday. There are two shifts available: 7:30am-6pm PST (one person for each four-day schedule) and 11am-9:30pm PST (two people for each four-day schedule). This role is on-site at Everest in Bellevue.

Job Type & Location

This is a Contract position based out of Bellevue, WA.

Pay and Benefits

The pay range for this position is $27.00 - $29.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Bellevue, WA.

Application Deadline

This position is anticipated to close on Mar 31, 2025.

Equal Opportunity Employer

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

Contact Information Collection

We collect your phone number and email so that an Aston Carter representative can reach out to you regarding potential job opportunities. Please ensure that the phone number and email you provide are accurate, as an incorrect phone number or email may affect our ability to contact you.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.