(Onsite Only) Customer Service Representative

Endicott Call Centers; Ocala (FL); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

14 Days Paid Training

Mon-Fri 10am-6pm EST

Family Oriented Team

Flexible Schedule

PTO

Medical Vision and Dental

Company matching 401K plan

Employee Assistance Program

Short- and long-term disability

Life Insurance options

Job summary

Ansafone Contacts Centers, LLC in Ocala, FL is seeking a dedicated Customer Service Representative for onsite work. You will handle inbound and outbound calls, assist customers, and provide solutions in a fast-paced environment.

The role emphasizes teamwork, integrity, and a flexible schedule to support a diverse client base. The office offers paid training, a stable weekday schedule, and a family-oriented team culture.

Qualifications

• Must be able to work in Ocala, FL Office.
• High school diploma or GED required.
• Pass post-offer/background check and drug screen.
• Excellent computer skills in a Windows environment.
• Type 25–30 words per minute.
• Demonstrate integrity, honesty, and a strong work ethic.

Responsibilities

• Handle inbound and outbound calls to assist customers.
• Provide solutions and guidance to customer inquiries.
• Maintain accurate records and multitask in a fast-paced environment.
• Collaborate with the team in Ocala to meet service levels.

Skills

Communication skills

Typing speed 25-30 wpm

Customer service

Punctuality

Multitasking

Education

High school diploma or GED

Tools

Windows-based computers

Job description

(Onsite Only) Customer Service Representative

Job Category: Operations

Requisition Number: CUSTO001592

• Posted : August 11, 2026
• Full-Time

Locations

Showing 1 location

Ocala, FL 34470, USA

Description

** Do Not apply to this opportunity if you are not able to work Onsite at our Ocala, FL Office**

We want YOU to see YOUR future with us!

Then YOU are the RIGHT FIT FOR US!

With over 50 years in the business, we strive to promote from within and create a positive impact for our team members and the many customers we serve!

Ansafone has been named one of the Top 100 Companies for Remote Jobs list by Flex Jobs

Don’t just take our word for it, here are a few examples of what our team members are saying about us:

“Awesome Leadership and Teamwork”

“It’s awesome being part of this amazing team”

We are currently accepting applications and seeking self-motivated, professional, upbeat, friendly individuals to join our fast-paced call center. We have opportunities for you to work onsite in our office in Ocala, Florida!

Does this sound like you?

• Do you enjoy taking inbound or making outbound calls?
• Do you enjoy helping others and finding solutions?
• Are you passionate about learning new things?
• You thrive working within a diverse team in an inclusive culture?
• Would you LOVE a flexible schedule?

We are looking for Candidates with the following attributes, skills, and qualifications:

• Must be able to work in our Ocala, FL Office
• Must have a high school diploma or GED
• Must be able to pass a post offer/pre-employment background check and drug screen
• Computer skills in a windows-based environment.
• Able to type at a minimum 25-30 words per minute
• Able to demonstrate integrity, honesty, and a strong work ethic
• Punctual, with great attendance.
• Ability to multi-task while maintaining efficiency and composure.

Our Benefits & Pay

• 14 Days Paid Training
• Mon-Fri 10am-6pm EST
• Family Oriented Team
• FLEXIBLE SCHEDULE
• PTO
• Medical, Vision and Dental
• Company matching 401K plan
• Employee Assistance Program
• Short- and long-term disability
• Life Insurance options

Equal Employment Opportunity
Please note that Ansafone Contacts Centers, LLC (“Ansafone”) is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability, or protected veteran status.

No Unauthorized Referrals from Recruiters & Vendors
Please note that Ansafone Contacts Centers, LLC (“Ansafone”) and any of its affiliated companies does not seek or accept unsolicited resumes or offers from third party recruiters or staffing agencies associated with any published or unpublished employment opportunities. Any unsolicited information sent to Ansafone will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before any resume or offer is received.

Accommodation Request for the Application Process

Ansafone Contact Centers is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation to participate in the application, interview, or selection process due to a disability, please let us know so we can discuss your needs and provide appropriate assistance.

To request an accommodation, please contact our Human Resources team at [e-mail] as early as possible before your scheduled interview or assessment. All accommodation requests will be handled confidentially and in accordance with applicable laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.