Onsite Office Manager - Customer Care & Ops

Bone Dry Roofing, Inc.; St. Louis, Northern (MO, KY); Hybrid; USD 37,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Company-paid Life Insurance

Short-Term Disability Insurance

Voluntary Life/Accident/Critical Illn.

401K Plan with Company Match

Paid Time Off & Holidays

Company truck and fuel provided

Weekly Pay

Career advancement

Job summary

Bone Dry Roofing, Inc. is seeking an Office Manager for our St. Louis office. The role focuses on delivering exceptional customer service, managing calls, coordinating scheduling, and supporting day-to-day office operations.

The ideal candidate has strong organizational skills, a background in administrative work, and a commitment to professional service. This onsite position offers weekly pay, health and life insurance options, a 401(k) with company match, and opportunities for advancement.

Qualifications

• 2+ years of office, administrative, or related experience
• Experience answering, documenting, and managing phone communications
• High school diploma or equivalent
• Valid driver’s license
• Ability to pass a background check and pre-employment drug screening
• Strong organizational and time management skills
• Excellent communication and interpersonal abilities
• Consistent focus on delivering professional customer service
• Ability to multitask and remain composed in a busy office setting

Responsibilities

• Answer, manage, and document incoming phone calls with accuracy and professionalism
• Provide consistent, high-quality customer service in every interaction
• Support scheduling, coordination, and general office operations
• Serve as a primary point of contact for internal teams and external customers
• Maintain organized records, documentation, and communication logs
• Assist with resolving customer inquiries and ensuring timely follow-up
• Process all sold projects
• Make AR calls
• Enter completed repair job pictures in CRM
• Process open proposals in CRM
• Secure mail and apply any payments from checks received
• Make deposits
• Order EagleViews for next day's sales appointments
• Create job packets and leave in the appropriate area
• Process credit applications for salesmen
• Call the homeowner to schedule roofs and other projects
• Send roof orders to the Distributor
• Send payment links and reminders after each project
• Facilitate the closing process of each completed project
• Uphold office standards that reflect strong customer service expectations
• Collaborate with team members to support efficient workflow and operations
• Assist new employees with completing onboarding paperwork
• Other office duties as assigned

Skills

Organizational skills

Time management

Communication

Interpersonal skills

Multitasking

Customer service

Education

High school diploma or equivalent

Tools

CRM software

Job description

Bone Dry Roofing, Inc. is seeking an Office Manager for our St. Louis office. The role focuses on delivering exceptional customer service, managing calls, coordinating scheduling, and supporting day-to-day office operations.

The ideal candidate has strong organizational skills, a background in administrative work, and a commitment to professional service. This onsite position offers weekly pay, health and life insurance options, a 401(k) with company match, and opportunities for advancement.