Customer-Centric Office Manager — Scheduling & Operations

Bonedry; St. Louis (MO); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Company Paid Life Insurance

Short-Term Disability Insurance

401K Plan with Company Match

Paid Time Off and Paid Holidays

Company truck and fuel

Weekly Pay

Career advancement opportunities

Job summary

Bone Dry Roofing is seeking an Office Manager to ensure excellent customer interactions and efficient office operations in our St. Louis office. This onsite role emphasizes handling calls, scheduling, CRM entries, and professional service in a fast-paced environment.

The position offers competitive pay, full benefits, weekly pay, and room for career growth within a nationally growing, family-owned company. Join a collaborative team dedicated to quality and reliability.

Qualifications

• 2+ years of office, administrative, or related experience.
• Experience answering, documenting, and managing phone communications.
• High school diploma or equivalent.
• Valid driver’s license.
• Ability to pass a background check and pre-employment drug screening.
• Strong organizational and time management skills.
• Excellent communication and interpersonal abilities.
• Consistent focus on delivering professional customer service.
• Ability to multitask and remain composed in a busy office setting.

Responsibilities

• Answer, manage, and document incoming phone calls with accuracy and professionalism.
• Provide consistent, high-quality customer service in every interaction.
• Support scheduling, coordination, and general office operations.
• Serve as a primary point of contact for internal teams and external customers.
• Maintain organized records, documentation, and communication logs.
• Assist with resolving customer inquiries and ensuring timely follow-up.
• Process all sold projects.
• Make AR calls.
• Enter completed repair job pictures in CRM.
• Process open proposals in CRM.
• Secure mail and apply any payments from checks received.
• Make deposits.
• Order EagleViews for next day's sales appointments.
• Create job packets and leave in the appropriate area.
• Process credit applications for salesmen.
• Call the homeowner to schedule roofs and other projects.
• Send roof orders to the Distributor.
• Send payment links and reminders after each project.
• Facilitate the closing process of each completed project.
• Uphold office standards that reflect strong customer service expectations.
• Collaborate with team members to support efficient workflow and operations.
• Assist new employees with completing onboarding paperwork.
• Other office duties as assigned

Skills

Office experience

Phone communications

Time management

Customer service

Multitasking

Education

High school diploma or equivalent

Tools

CRM

MS Office

Job description

Bone Dry Roofing is seeking an Office Manager to ensure excellent customer interactions and efficient office operations in our St. Louis office. This onsite role emphasizes handling calls, scheduling, CRM entries, and professional service in a fast-paced environment.

The position offers competitive pay, full benefits, weekly pay, and room for career growth within a nationally growing, family-owned company. Join a collaborative team dedicated to quality and reliability.