Onsite NMCI Tech Support & Customer Liaison

Kapili Services, LLC; Arlington (VA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401K plan with company match

Medical and dental insurance

Tuition reimbursement

Paid time off

11 paid holidays

Job summary

Bering-Alaka`ina Holdings (BAH) is seeking an Assistant Customer Technical Representative (ACTR) to support government clients in Arlington, Virginia. This role requires the candidate to manage NMCI operational issues and work onsite full time. A Bachelor's degree in IT or a related field and three years of relevant experience are essential.

The ACTR will communicate with users, manage resources, and ensure compliance with security standards. Candidates must be US citizens and hold an active SECRET clearance. Competitive salaries and benefits are offered.

Qualifications

• Bachelor's degree required; three years' experience in IT.
• US citizen with active SECRET clearance required.

Responsibilities

• Order NMCI seats and request service changes.
• Take corrective action for application outages.
• Assist with technical refreshes of NMCI assets.
• Provide NMCI guidance and training.
• Track NMCI expenses and user issues.
• Manage classified materials according to policies.

Skills

NET online tool management

Navy Marine Corps Intranet (NMCI) help-desk experience

Strong facilitation and communication skills

Strong writing and editing skills

Excellent organizational skills

Project management

Microsoft Office proficiency

Education

Bachelor's Degree in Information Technology, Communications or related field

Associate degree plus four years relevant work experience

Job description

Bering-Alaka`ina Holdings (BAH) is seeking an Assistant Customer Technical Representative (ACTR) to support government clients in Arlington, Virginia. This role requires the candidate to manage NMCI operational issues and work onsite full time. A Bachelor's degree in IT or a related field and three years of relevant experience are essential.

The ACTR will communicate with users, manage resources, and ensure compliance with security standards. Candidates must be US citizens and hold an active SECRET clearance. Competitive salaries and benefits are offered.