Assistant Customer Technical Representative (MID)

Alaka`ina Foundation Family of Companies; Arlington (VA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401K plan with company match

Medical, dental, disability, and life insurance

Tuition reimbursement

Paid time off

11 paid holidays

Job summary

The Alaka`ina Foundation Family of Companies in Arlington, Virginia, is seeking an Assistant Customer Technical Representative (ACTR) to manage IT initiatives on-site. You will assist with various NMCI operational tasks and ensure authorized access to facilities.

Ideal candidates should possess a Bachelor's Degree in IT and relevant experience. The position offers competitive salaries, 401K match, medical coverage, and paid time off.

Qualifications

• Bachelor’s Degree preferred; three years’ experience in IT.
• Experience with NMCI help-desk.
• Must be a US citizen with an active SECRET clearance.

Responsibilities

• Collaborate with leadership on IT initiatives.
• Order and manage NMCI services.
• Ensure authorized facility access.
• Manage classified materials in accordance with policies.
• Assist with facilities management support.

Skills

NET online tool management

Navy Marine Corps Intranet help-desk experience

Strong facilitation and communication skills

Writing and editing

Organizational and time management skills

Team collaboration

Microsoft Office proficiency

Education

Bachelor’s Degree in Information Technology or related field

Associate degree plus four (4) years relevant work experience

Job description

Assistant Customer Technical Representative (ACTR)

Location: Arlington, Virginia.

The ACTR plays a key role in collaborating with leadership, staff, and new members to manage the IT initiatives for their respective organization. The ACTR must be onsite five (5) days per week. The ideal candidate will lead project level efforts to track, coordinate, and resolve day‑to‑day software, hardware, and NMCI/Flankspeed operational issues, maintenance, and upgrades for Navy Sailors and the Navy’s overall workforce.

Responsibilities

• Order new NMCI seats as directed by the Government
• Request changes to existing NMCI services as directed by the Government
• Take corrective action to initiate the resolution of application outages within one hour of notification.
• Assist with technical refreshes of NMCI assets. Examples of support include providing notifications of upcoming tech refreshes, providing instructions received from NMCI to users, and assisting with basic troubleshooting as required
• Provide guidance and training regarding NMCI matters
• Track NMCI expenses for services
• Communicate NMCI guidance to the assigned Government organization
• Address NMCI user issues by assisting with basic troubleshooting as required. For more complex issues, refer the users to the NMCI help desk.
• Track items such as computers, cell phones, and Wi‑Fi devices issued to personnel.
• Ensure only authorized personnel enter designated facilities through the front door.
• Provide support for personnel to enter bases/facilities.
• Ensure visitors register and receive a visitor ID badge and are escorted by authorized personnel before they are permitted to enter facilities.
• Recover expired badges, log badges, and return them for destruction
• Provide facilities management support for the assigned Government organization including coordinating activities to resolve facilities issues and answer the telephone during normal working hours when present in the Government office.
• Manage classified materials as directed by the Government, implementing security‑related measures and controls for the assigned Government organization in accordance with local and federal policies and procedures for managing classified material.
• Assist the Contract Security Oversight Manager with conducting communication security (COMSEC) review inspections.
• Other duties as assigned by Supervisor

Required Degree / Education / Certification

• Bachelor’s Degree. Preferred in Information Technology, Communications or related field and three (3) years’ experience in the IT career field
• Substitution: Associate degree plus four (4) years relevant work experience = total seven (7) years

Required Skills and Experience

• Ability to manage NET online tool.
• Must have previous Navy Marine Corps Intranet (NMCI) help‑desk experience.

Desired Skills and Experience

• Demonstrated strong facilitation and communication skills, both written and verbal, across all organizational functions and levels
• Strong writer/editor
• Excellent organizational and time management skills
• Ability to work independently and as a team member; to successfully partner and work with others through influence
• Ability to manage multiple projects simultaneously in a fast‑paced and rapidly shifting environment
• Familiar with a variety of field concepts, practices, and procedures in Information Technology
• Ability to adapt and work with a variety of leaders from different backgrounds and experiences
• Proficient in Microsoft applications such as Word, Excel, PowerPoint, MS Teams, and Outlook

Required Citizenship and Clearance

• Must be a US citizen.
• Active SECRET clearance required.

Benefits

Employees enjoy competitive salaries; a 401K plan with company match; medical, dental, disability, and life insurance coverage; tuition reimbursement; paid time off; and 11 paid holidays.

Equal Opportunity Statement

We are an Equal Opportunity/Affirmative Action Employer and do not discriminate on the basis of any protected category. We comply with E‑Verify. We provide accommodations for applicants with disabilities upon request.