Assistant Customer Technical Representative (MID)

Kapili Services, LLC; Arlington (VA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401K plan with company match

Medical and dental insurance

Tuition reimbursement

Paid time off

11 paid holidays

Job summary

Bering-Alaka`ina Holdings (BAH) is seeking an Assistant Customer Technical Representative (ACTR) to support government clients in Arlington, Virginia. This role requires the candidate to manage NMCI operational issues and work onsite full time. A Bachelor's degree in IT or a related field and three years of relevant experience are essential.

The ACTR will communicate with users, manage resources, and ensure compliance with security standards. Candidates must be US citizens and hold an active SECRET clearance. Competitive salaries and benefits are offered.

Qualifications

• Bachelor's degree required; three years' experience in IT.
• US citizen with active SECRET clearance required.

Responsibilities

• Order NMCI seats and request service changes.
• Take corrective action for application outages.
• Assist with technical refreshes of NMCI assets.
• Provide NMCI guidance and training.
• Track NMCI expenses and user issues.
• Manage classified materials according to policies.

Skills

NET online tool management

Navy Marine Corps Intranet (NMCI) help-desk experience

Strong facilitation and communication skills

Strong writing and editing skills

Excellent organizational skills

Project management

Microsoft Office proficiency

Education

Bachelor's Degree in Information Technology, Communications or related field

Associate degree plus four years relevant work experience

Job description

Bering-Alaka`ina Holdings (BAH) is looking for an Assistant Customer Technical Representative (ACTR) to support our government customer in Arlington, Virginia. The ideal candidate is required to be onsite five (5) days per week. The ACTR plays a key role in collaborating with leadership, staff, and new members to manage the IT initiatives for their respective organization. The ideal candidate will lead project level efforts to track, coordinate, and resolve day-to-day software, hardware, and NMCI/Flankspeed operational issues, maintenance, and upgrades for Navy Sailors and the Navy's overall workforce.

DESCRIPTION OF RESPONSIBILITIES

• Order new NMCI seats as directed by the Government
• Request changes to existing NMCI services as directed by the Government
• Take corrective action to initiate the resolution of application outages within one hour of notification
• Assist with technical refreshes of NMCI assets. Examples of support include providing notifications of upcoming tech refreshes, providing instructions received from NMCI to users, and assisting with basic troubleshooting as required
• Provide guidance and training regarding NMCI matters
• Track NMCI expenses for services
• Communicate NMCI guidance to the assigned Government organization
• Address NMCI user issues by assisting with basic troubleshooting as required. For more complex issues, refer the users to the NMCI help desk
• Track items such as computers, cell phones, and Wi‑Fi devices issued to personnel
• Ensure only authorized personnel enter designated facilities through the front door
• Provide support for personnel to enter bases/facilities
• Ensure visitors register and receive a visitor ID badge and are escorted by authorized personnel before they are permitted to enter facilities
• Recover expired badges, log badges, and return them for destruction
• Provide facilities management support for the assigned Government organization including coordinating activities to resolve facilities issues and answer the telephone during normal working hours when present in the Government office
• Manage classified materials as directed by the Government, implementing security‑related measures and controls for the assigned Government organization in accordance with local and federal policies and procedures for managing classified material
• Assist the Contract Security Oversight Manager with conducting communication security (COMSEC) review inspections
• Other duties as assigned by Supervisor

REQUIRED DEGREE/EDUCATION/CERTIFICATION

• Bachelor's Degree. Preferred in Information Technology, Communications or related field AND three (3) years' experience in the IT career field
  • Substitution 1: Associate degree plus four (4) years relevant work experience = total seven (7) yrs

REQUIRED SKILLS AND EXPERIENCE

• Ability to manage NET online tool
• Must have previous Navy Marine Corps Intranet (NMCI) help‑desk experience

DESIRED SKILLS AND EXPERIENCE

• Demonstrated strong facilitation and communication skills, both written and verbal, across all organizational functions and levels
• Strong writer/editor
• Excellent organizational and time management skills
• Ability to work independently and as a team member; to successfully partner and work with others through influence
• Ability to manage multiple projects simultaneously in a fast‑paced and rapidly shifting environment
• Familiar with a variety of field concepts, practices, and procedures in Information Technology
• Ability to adapt and work with a variety of leaders from different backgrounds and experiences
• Proficient in Microsoft applications such as Word, Excel, PowerPoint, MS Teams, and Outlook

REQUIRED CITIZENSHIP AND CLEARANCE

• Must be a US citizen
• Active SECRET clearance required

Bering-Alaka`ina Holdings (BAH) is a fast‑growing government service provider. Employees enjoy competitive salaries; a 401K plan with company match; medical, dental, disability, and life insurance coverage; tuition reimbursement; paid time off; and 11 paid holidays.

We are an Equal Opportunity/Affirmative Action Employer of individuals with disabilities and veterans. We are proud to state that we do not illegally discriminate in employment decisions on the basis of any protected categories. If you are a person with a disability and you need an accommodation during the application process, please click here to request accommodation. We E‑Verify all employees.