IT Support Specialist

Kapili Services, LLC; Arlington (VA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401K match

Health insurance

Tuition reimbursement

Paid time off

11 holidays

Job summary

Bering-Alaka`ina Holdings, LLC is seeking an IT Support Specialist to support our government customer located in Arlington, Virginia. This position is 100% on site and focuses on incident handling, end-user support, and hardware deployment.

The successful candidate will have a BS in Computer Science or equivalent 3–4 years IT experience, U.S. citizenship, and an active Top-Secret clearance with SCI eligibility, plus a commitment to information security policies.

Qualifications

• Bachelor of Science in Computer Science or related field, or 3–4 years IT experience.
• Must be IAT Level II (CCNA, CySA+, CND, Security+).

Responsibilities

• Handle daily shift tasks and update service tickets in the ITSM platform.
• Escalate incidents requiring higher level support.
• Implement policies, procedures and standards to ensure compliance with information systems goals and policies.
• Support major IT hardware deployment or similar projects.
• Perform actions to correct problems using remote diagnostic tools or on-site to install/modify/repair hardware and software.
• Test and evaluate specified software and hardware for efficiency, reliability, and compatibility.
• Other duties as assigned.

Skills

End-user support

Incident management

Hardware deployment

Remote diagnostics

Security procedures

Software/hardware testing

Education

BS in Computer Science

Job description

Bering-Alaka`ina Holdings, LLC is looking for an IT Support Specialist to support our government customer located in Arlington, Virginia.

100% on site.

DESCRIPTION OF RESPONSIBILITIES:

• Responsible for daily shift related tasks and reports, updating service tickets in the IT service management platform, and escalation of incidents requiring higher level support.
• Implements policies, procedures and standards to ensure compliance with information systems goals and policies.
• Complies with security procedures and policies.
• Supports major IT hardware deployment or similar projects.
• Perform actions to correct problems using remote diagnostic, remediation technology and tools or at user locations to install, modify, or make repairs to computer hardware and/or software.
• Test and evaluate specified software packages, proposed hardware and software to determine efficiency, reliability, and compatibility with existing computer systems, peripherals and the network.
• Other duties as assigned.

REQUIRED DEGREE/EDUCATION/CERTIFICATION:

• Bachelor of Science in Computer Science or related field or three to four (3-4) years of experience in the information technology field.
• Required to be IAT Level II (CCNA, CySA+, CND, Security+)

REQUIRED SKILLS AND EXPERIENCE:

• Knowledge and experience of advanced end user device support, peripherals, and other related desktop/network technologies.
• Requires advanced knowledge of unique, one-off, or uncommon technical systems in the enterprise.
• Provide mentoring, training, ability to work on projects, conduct technology/system testing and/or assist with addressing issues that span the enterprise and overall responsible for personal computer activity.

REQUIRED CITIZENSHIP AND CLEARANCE:

• U.S. Citizenship required.
• Must have an active Top-Secret clearance and be eligible for SCI designation.

Employees enjoy competitive salaries.

• 401K plan with company match
• medical, dental, disability, and life insurance coverage
• tuition reimbursement
• paid time off
• 11 paid holidays

We are an Equal Opportunity/Affirmative Action Employer of individuals with disabilities and veterans. We not illegally discriminate in employment decisions on the basis of any protected categories. We E-Verify all employees.

As a part of BSNC, Bering- Alakaina Holdings gives hiring, promotion, training, and retention preference to BSNC shareholders, descendants and shareholder spouses who meet the minimum qualifications for the job. Qualified job candidates will generally be considered in the following order: BSNC shareholders, descendants, shareholder spouses, current employees, and outside candidates. The BSNC Shareholder Development department tracks and monitors the implementation of the Shareholder Hire Preference across its operations.

Bering-Alaka`ina Holdings, LLC is comprised of industry-recognized government service firms designated as Alaska Native Corporation (ACN)-owned and 8(a) certified businesses and includes Ke`aki Technologies, LLC; Laulima Government Solutions, LLC; Kpono Government Services, LLC; Kapili Services, LLC; Po`okela Solutions, LLC; Kkaha Solutions, LLC; and Pololei Solutions, LLC.

For additional information, please visit www.beringalakaina.com

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