Assistant Customer Technical Representative (ACTR)

accelintjobboardtest; San Diego (CA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental & Vision Insurance

401k Matching

Employee Assistance Program

Job summary

Accelintjobboardtest in San Diego is looking for an Assistant Customer Technical Representative to support a PEO C4I Program Office. This role involves troubleshooting technical issues for users, managing software and hardware operational problems, and requires a secret security clearance and on-site work. The ideal candidate should have over 3 years of experience in a Navy or Department of Defense environment.

The position offers a competitive salary between $80,000 and $100,000 annually, along with various benefits such as medical insurance, retirement plans, and generous paid time off.

Qualifications

• Secret security clearance is a must.
• 3+ years of experience in a Navy/DoD environment.
• Proficient in Microsoft Office, SharePoint, and Teams.

Responsibilities

• Provide technical support for software and hardware issues.
• Track and manage NMCI expenses and equipment.
• Maintain printers and assist users with technical issues.

Skills

Security Clearance

Navy/DoD IT support experience

Troubleshooting skills

Proficiency in Microsoft Office Suite

Job description

Duties & Responsibilities

• Provide Assistant Customer Technical Representative (ACTR) support to a PEO C4I Program Office. Roles and responsibilities include, but are not limited to:
• Serve as 1st line of support for a Program Office’s on‑site and remote staff (Active Duty, civilian, and contractor)
• Track, coordinate, and resolve day‑to‑day software, hardware, and Navy‑Marine Corps Intranet (NMCI) operational issues, maintenance, tech refresh, and upgrades
• Submit Move, Add, Change (MAC) requests to move users, change Global Address List (GAL) entries, and move software licenses; oversee changes to existing NMCI computers, devices, and services
• Assist users with troubleshooting NMCI computer, network, software, and telework issues, including virtual private network access, microphone, camera, and video call support
• Assist users with SAAR‑N, SIPRNET token request, and other forms required for IT system access
• Track NMCI expenses for services through provided software (e.g. NMCI Enterprise Tool (NET))
• Monitor for NMCI data calls, prepare response, and coordinate with Government lead prior to data call submission
• Prepare unneeded or obsolete equipment for return to the NMCI Contractor or excess using command procedures after receiving Government direction
• Maintain printers including toner cartridges and supplies of paper
• Inventory and track items such as licenses, computers, cell phones, and Wi‑Fi devices issued to personnel.
• Manage Shared Drive mapping requests; troubleshoot Navy 365 and Flank Speed issues, and re‑direct users as needed to NMCI helpdesk

Required Qualifications

• Secret security clearance
• Ability to work on‑site at NAVWAR 5 days/week during core business hours
• Previous experience (3+ years) as an ACTR or IT support in a Navy/DoD environment
• Experience with standard NMCI technical support including user account creation (NIPR and SIPR), troubleshooting account issues, and deactivating accounts
• Experience with NMCI (NIPRNet and SIPRNet) accounts and IT troubleshooting for PC desktops, Multi‑Function Devices, and printers.
• Proficient with Microsoft Office Suite, including SharePoint and Teams.
• Experience overseeing, monitoring, and executing technology refresh activities

Clearance Requirements

Some positions will require access to U.S. National Security information. Positions that require this access will be required to receive and maintain a U.S. government personnel security clearance (PCL). In order to qualify for this position, the candidate must be a US Citizen and either currently possess this National Security eligibility or be able to complete the investigation application process with a favorable determination and maintain that eligibility throughout their employment.

EEOC & Know Your Rights

Accelint companies are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, status as a protected veteran or any other status protected by applicable federal, state, and local law. We ensure that all employment decisions, including hiring, promotion, compensation, and other terms and conditions of employment, are based on merit, qualifications, and business needs. For more information about your rights, please review the "Know Your Rights" poster from the Equal Employment Opportunity Commission (EEOC). Know your Rights: English Spanish

Pay Scales & Benefits

The listed pay scale reflects the broad, minimum to maximum, pay scale for this position for the location for which it has been posted and is not a guarantee of compensation or salary. Other compensation considerations may include, but are not limited to, job responsibilities, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, or other applicable factors.

• Paid Time Off
• Paid Company Holidays
• Medical, Dental & Vision Insurance
• Optional HSA and FSA
• Base and Voluntary Life Insurance
• Short Term & Long-Term Disability Insurance
• 401k Matching
• Employee Assistance Program

The pay range for this role is:

$80,000-100,000 USD per year (San Diego (United States))