National Field Ops Director—Programs & Partnerships

Communication Service for the Deaf (CSD); Austin (TX); Remote; USD 85,000 - 110,000; Full time

Job summary

The Communication Service for the Deaf (CSD) is seeking a Field Operations Program Director in Austin, Texas. This role involves managing Contractor resources, ensuring compliance with the California Connect contract, and collaborating with various stakeholders.

Ideal candidates should possess a bachelor’s degree in a relevant field, have strong project management skills, and be proficient in American Sign Language. The position may require travel and is primarily virtual.

Qualifications

• Experience leading statewide programs.
• Experience as a Field Operations Program Manager or Project Director.
• Supervised teams of 25 or more on statewide projects.
• Building strong working relationships with clients and stakeholders.
• Working knowledge of American Sign Language required.

Responsibilities

• Manage the Field Operations Team and staff.
• Engage with the CPUC Management Team.
• Collaborate with DDTP Vendors and service partners.
• Ensure compliance with performance and SLAs.
• Report on project progress to stakeholders.

Skills

Excellent writing and presentation skills

Strong project management skills

Ability to assimilate strategic information

Strong listening and relationship-building skills

In-depth knowledge of needs of deaf and hard-of-hearing individuals

Understanding of government and community systems

Proven ability to lead diverse groups

Education

Bachelor’s degree in Social Sciences, Public Relations, Business, Communications

Tools

Enterprise Resource Planning (ERP) systems

Job description

The Communication Service for the Deaf (CSD) is seeking a Field Operations Program Director in Austin, Texas. This role involves managing Contractor resources, ensuring compliance with the California Connect contract, and collaborating with various stakeholders.

Ideal candidates should possess a bachelor’s degree in a relevant field, have strong project management skills, and be proficient in American Sign Language. The position may require travel and is primarily virtual.