Onsite Multilingual Call Center Supervisor - Meridian MS

iQor; Meridian (MS); On-site; USD 42,000 - 54,000; Full time

Job summary

iQor is seeking an energetic Call Center Supervisor to lead a dynamic customer service team onsite in Meridian, MS. This role emphasizes coaching, performance management, and multilingual support to deliver outstanding customer experiences in a fast-paced environment.

You will monitor call metrics, manage escalations, and collaborate on projects to improve efficiency and customer satisfaction, while guiding the team across shifts with clear policies and procedures.

Qualifications

• Experience supervising or leading a call center or customer service team.
• Strong management skills to lead diverse teams.
• Excellent English communication; multilingual abilities are a plus.
• Experience with project management, analysis, and problem solving.
• Experience negotiating with customers and upselling or cross-selling products/services.
• Familiarity with customer service software and call center platforms.
• Experience supervising multilingual teams is a plus.

Responsibilities

• Supervise and coordinate daily call center activities to ensure high-quality service.
• Lead, motivate, and develop the team through coaching and performance management.
• Monitor metrics and analysis to identify improvements and implement strategies.
• Handle escalations promptly and professionally.
• Support project management initiatives to improve efficiency and customer satisfaction.
• Foster multilingual environment and provide language support as needed.
• Communicate policies and procedures across shifts.

Skills

Leadership

Coaching

Performance management

English communication

Multilingual capabilities

Project management

Analytical skills

Negotiation

Upselling/Cross-selling

Call center tools

Tools

Call center software platforms

Job description

iQor is seeking an energetic Call Center Supervisor to lead a dynamic customer service team onsite in Meridian, MS. This role emphasizes coaching, performance management, and multilingual support to deliver outstanding customer experiences in a fast-paced environment.

You will monitor call metrics, manage escalations, and collaborate on projects to improve efficiency and customer satisfaction, while guiding the team across shifts with clear policies and procedures.